Senior Analyst - Logistics Operations

About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Senior Analyst, Logistics Planning position oversees the third-party logistics (3PL) operations for MOBIS North America (MNA). The primary responsibilities of this role include 3PL operations and customer relations. *** Work Hours Monday-Friday 10:00am- 7:00pm*** Responsibilities 3PL Operations Work directly with carriers to track and trace driver dispatch, in-time truck arrival at supplier location, and on-time truck departure from supplier location Handle correspondence between MNA team for all transportation related issues Ensure all shipment data is updated in Glovis Transportation Management System (GTMS) Adhere to the Glovis emergency escalation protocol in the event of an emergency Manage all critical shipments through MNA group text & e-mail Appropriately escalate incident reports related to damage claims or delay issues Initiate claim process and follow through to resolution of the claim Support all MNA operation procedures for customer and carrier Follow up on pending issues 3PL POD and AR/AP Verification During shipment running, verify all necessary charges in GTMS for AR & AP both For extra charges, collect necessary evidences and get MNA written approval or proper communication evidence Once completely finish each shipment activity, cross checking POD and process AR & AP verification process with GTMS in a timely matter Bid Process Coordinate BID process for extra load and regular carrier drop orders Collect carrier offer and make sheet in a timely manner Finalize BID and dispatch truck according to protocol Monitor and follow up with dispatched trucks Customer Relations Promptly address all customer concerns regarding operations Implement continuous improvement of MNA general business operations Maintain knowledge of KPI operations and ensure follow through of all operations Evaluate carrier pool performance and communicate necessary improvements Other duties as assigned Compensation Range $52,000 - $59,000 per year (Subject to Compensation Study Upon Candidate Selection) Benefits of working at Hyundai GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, Holidays, and Sick leave Pet Insurance Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* Benefits may vary by location. All benefits pursuant to Company policy Skills Strong written, verbal, and interpersonal communication skills Required Professional e-mail composition skills Required Proficient PC skills - Word, Excel, PowerPoint, and Outlook Required Ability to meet deadlines and assess priorities Required Ability to handle a high volume of e-mails and phone calls Required Education & Experience High School Diploma/G.E.D Required Bachelor's Degree Preferred 2 - 4 years of related experience OR an equivalent combination of education and experience Experience in 3PL Operations required Physical Requirements Ability to sit in front of a desk and/or in front of the computer for long periods Repetitive use of hand/grasping product, writing, and typing Lift up to 15lbs Carry up to 15lbs Stand/walk Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure This position is located in the Belleville, MI office Communication with employees and field partners will be primarily conducted via phone and email The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $52,000 - $59,000