Assistant Manager - Ocean Air Logistics Freight Forwarding Operations

Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Assistant Manager, Ocean Air Logistics & Supply Chain Solutions position is responsible for all duties related to inbound and outbound freight forwarding operations, supervising and troubleshooting for the East Coast SCM Team (Kokomo, IN). They will be supporting weekly and monthly closing reports, monitor all AR and AP. Additionally, this position will lead and assist various projects as required as well as develop logistics solutions. 

Compensation

$80,000- $95,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities

• General 3PL operations (Inbound, outbound, in-land and warehouse/distribution)
  • Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
  • Provide guidance and direction to freight forwarding operation team on operational decisions based on immediate requirements and urgent transportation 
  • Liaise with customers, suppliers and ocean carriers, inland transportation carriers to ensure that a premium level of customer service is always present
  • Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
  • Manage accounts to retain existing relationships and grow share of business
  • Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy and department goals adhering to company SOP and policies
  • Recommend and implement strategies to continually improve department performance
  • Communicate pending work and/or unresolved problems to the following personnel
  • Prioritizes and delegates work tasks among the team members
• Customer services and client management
  • Drives performance improvement of operation and customer relation to achieve KPIs
  • Ensure that all personnel are providing a high level of customer service to both internal and external customers
  • Ensure that all customers’ inquiries are responded promptly and professionally
  • New accounts operation set-up support and competitive analysis
  • Provide operation set-up support for newly awarded freight forwarding business
  • Build customer relationships as operation leader for new accounts
  • Support the business development related to team and contribute to opportunity qualification and related solutions design and commercial strategy
• Accomplish management mission by completing related results as needed
  • Other Duties as Assigned 

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills & Qualifications

• Experience in SCM, Freight Forwarding, Logistics, or Transportation Required 
• Strong communication, critical thinking, planning, and organizational skills Required 
• Excellent written and verbal communication skills Required 
• Broad knowledge of general business application programs, including Excel, Access, Word, PowerPoint, Outlook, and Windows OS environment Required 
• Ability to make accurate assessments based upon common industry practice, vendor contractual obligations, and department policies Required 
• Proficient with PC skills: Excel, Word, and database management Required 
• Experience with CRM /WMS System is highly Preferred

Education & Experience

• High School Diploma / GED Required
• Bachelors Degree Preferred
• 4-6 Years of Direct Experience Required
• 6-8 Years of Direct Experience Preferred 

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Possibility of travel
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions.

• Typical office environment with low-level noise exposure
• This position is located in the Kokomo, IN office 
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $80,000 - $95,000