Manager - Billings Operations Administration

Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary 

The Manager - Billing Operations Administration position is responsible for overseeing and managing the end to end revenue cycle to ensure all business transactions are invoiced timely and accurately. They will ensure the department is in compliance with KSOX requirements and adhere to that to effectively control the invoicing process. This position is also responsible for managing department projects to improve processes and increase efficiency for systems. It requires working closely with cross-functional teams such as Finance, Operations, and IT.

Responsibilities 

• Oversee entire AR process to ensure timely and accurate invoicing of all FVL transactions
  • Develop and implement billing procedures to improve efficiency and accuracy
  • Ensure compliance with company policies and KSOX requirements
  • Execute work-around options in an effort to continue revenue flow and prevent revenue leakage
  • Implement and manage invoice pre-transmission validations to ensure accuracy and reduce rejection rate
  • Establish and manage KPI’s to meet company expectations
  • Manage all system stability and modifications to increase efficiency
  • Oversee the reconciliation of billing accounts to ensure accuracy and resolve discrepancies
  • Prepare and present regular billing reports highlighting trends, issues, and opportunities for improvement (i.e. Automation)
  • Administering training and direction to teammates
• Guide and support issues resolution process and manage escalated items
  • Guide team with general issues resolution principles and assist them with developing strategies
  • Explain different methods and their pros and cons so that team can develop deeper understandings on various resolution methods
  • Address and resolve customer billing inquiries and complaints in a professional and timely manner
• Monitor all operational reports and logs to achieve 100% billing completeness
  • Manage Issues Tracking log to facilitate efficient issues resolution progress
  • Maintain AP log to ensure completeness of all manual billing
  • Maintain and monitor Power BI KPI reports to manage unbilled transactions and efficiency of the team
  • Maintain and monitor TP and PIO reconciliation reports to identify gap in billing opportunities and develop a solution to ensure billing completeness
  • Identify and develop monitoring reports and procedures according to business risks
  • Monitor billing rejects and identify improvement opportunities and create project plans
  • Guide and manage the root cause analysis and review CR requests to IT for system improvements
  • Monitor project progress and advise next steps to the team and report any abnormalities
  • Monitor IT CR and Ticket statuses and work with IT to prioritize tasks and facilitate steady progress
• Develop and conduct team trainings to increase team effectiveness
• Identify training opportunities and advise management with training proposals
• Identify source of training and create training schedules
• Monitor the team effectiveness and adjust training methods or source accordingly

Compensation

$101,000- $113,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills & Qualifications

• Proficient verbal and written communication Required 
• Basic accounting concepts (General Ledger) knowledge Required 
• Proficient with PC skills - Excel, Word, PowerPoint, Database Management Systems Required
• Good interpersonal skills Required
• Proficient in SAP/HANA Required

Education & Experience

• Bachelor's Degree Required 
  • Master's Degree Preferred
• 7 - 10 Years of Direct Experience in Billing, AR Management, BI Reporting, and/or Internal Control Required 
  • 8 - 13 Years of Direct Experience Preferred
• 1 - 3 Years of Supervisory Experience Required
  • 4 - 7 Years of Supervisory Experience Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $101,000 - $113,000