Senior Manager - Wholesale Planning

Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Manager, overseeing Wholesale Planning, Customer Service, and Performance Management for Hyundai, Kia, Genesis, and Non-Captive customers, will be responsible for ensuring the seamless integration of logistics, performance management, and customer service strategies across multiple brands. This position will lead a team that manages the performance tracking, reporting, and network design activities to meet the strategic objectives for wholesale planning and customer satisfaction. The Senior Manager will collaborate with internal teams, executives, and external stakeholders to ensure all performance goals are met, overseeing the development of reporting tools, KPI tracking, and customer service management for Hyundai, Kia, Genesis, and non-captive customers. 

Compensation Range

$118,000- $134,000 per year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities

• Leadership & Team Management
  • Lead and mentor a team of Logistics Planning Supervisors and Customer Service & Performance Management Supervisors for Hyundai, Kia, Genesis, and Non-Captive customers
  • Provide strategic direction to the team, ensuring alignment with organizational goals and operational objectives for each brand
  • Foster a collaborative team environment, encouraging continuous learning and development to meet performance goal
  • Strategic Performance Management 
  • Oversee the development, implementation, and monitoring of wholesale KPIs for Hyundai, Kia, Genesis, and non-captive customers
  • Ensure performance metrics are accurately tracked and reported on a monthly, quarterly, and yearly basis for all brands
  • Analyze performance data and trends to make strategic recommendations to senior leadership and internal teams
  • Oversee the coordination and alignment of all performance management activities, ensuring consistency and accuracy across brands
  • Reporting & Analysis
  • Lead the development and maintenance of performance management reporting systems for all brands, ensuring timely and accurate delivery of reports to internal teams, senior management, and external customers
  • Review and validate the quality of performance reports prepared by the team, ensuring they are clear, actionable, and aligned with business objectives
  • Communicate key performance insights and recommendations to internal executives, operations teams, and external stakeholders
  • Wholesale Planning & Network Design
  • Oversee wholesale planning activities for Hyundai, Kia, Genesis, and non-captive customers, ensuring effective forecasting, allocation, and tracking of vehicle volumes
  • Supervise network design efforts, ensuring that logistics and operational strategies align with brand objectives and KPIs
  • Coordinate closely with cross-functional teams, including Operations, Supply Chain, and Customer Service, to ensure optimal performance and efficient network design across brands
  • Collaboration with Stakeholders
  • Work directly with internal teams, including Wholesale Planning, Operations, and Customer Service, to address any challenges impacting performance or network design
  • Establish and maintain strong communication with external customers and partners to ensure alignment with performance targets, expectations, and operational efficiency
  • Collaborate with senior leadership and executives to ensure the achievement of company-wide objectives
  • Continuous Improvement
  • Identify opportunities for continuous improvement in performance management, reporting, and network design processes
  • Lead initiatives to enhance operational efficiency, customer satisfaction, and alignment with long-term business goals
  • Support to Executive Leadership
  • Provide support to senior executives by delivering comprehensive performance reports and strategic recommendations based on KPI analysis
  • Prepare and present performance updates to internal leadership teams, ensuring that key insights and recommendations are clearly communicated
• Customer Service Oversight
  • Oversee the management of customer service performance for Hyundai, Kia, Genesis, and non-captive customers, ensuring that service standards and expectations are consistently met
  • Support the team in managing customer feedback and addressing any performance or service issues that arise
  • Team Development & Mentoring
  • Provide coaching and development opportunities for team members, focusing on skill enhancement, leadership growth, and alignment with strategic goals
  • Promote a culture of accountability, collaboration, and high performance within the team
• Other duties as designed 

Benefits of Working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills & Qualifications

• Excellent verbal and written communication skills Required 
• Proficiency in Microsoft Excel and data visualization tools Required 
• Familiarity with Logistics management software Required 
• Strong problem-solving skills, with a focus on continuous improvement and operational efficiency Required 
• Ability to work in a fast-paced environment & manage multiple projects simultaneously Required 
• Experience presenting to senior management and external stakeholders Required 
• Strong ability to effectively delegate and manage a team Required
• Extensive experience with KPI Development, Performance Monitoring, & Reporting Required 
• Automotive and Supply Chain Industries Preferred 
• Strong understanding of network design & Logistics Operations, with experience leading strategic initiatives Required 
• Proven ability to lead and develop teams, manage complex projects, & collaborate with cross-functional teams Required 
• Exceptional analytical skills, with the ability to interpret complex data & make strategic decisions 

Education & Experience

• Bachelor's Degree Required
• Master's Degree Preferred
• 8 - 12 Years of Experience in Business, Logistics, Supply Chain Required
• 10 - 15 Years of experience in Business, Logistics, Supply Chain Preferred
• 5 years of direct experience in Wholesale Planning, Customer Service, Performance Management, Logistics Required
• 3 years in a leadership role Required

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of travel
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located at our Irvine, CA office 
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $118,000 - $134,000