What are the responsibilities and job description for the Data Center Technician - TRAVEL position at Glow Networks?

Job Description

Position Title : Data Center Technician

Classification : Non-exempt : CONTRACT work, hourly rate

Location : Any US Location, 100% TRAVEL REQUIRED

Pay : $25 - $34 p / h, W2

Reports To : Project Manager

Working Hours : Day and night shift, must work maintenance windows

Summary / Objective : Data Center Technicians will remove, replace, commission, and configure large capacity routers and switches in various customer sites across the USA. This equipment is very heavy and will take up 32 RU in the data cabinet. Technicians will travel to various data centers and other facilities to perform assigned duties. Working hours will depend on facility access, and technicians may be required to work late, early, or overnight shifts in order to accommodate customer requirements.

Data Center Technicians must pass a background check and a drug screen.

Essential Functions :

Technician will perform staging of all network hardware equipment
Unbox, label, and perform inventory
Power-on and burn-in
Upgrade switches to required software version
Apply configurations as needed
Install routers and switches throughout the country.
Re-use existing power supplies, network modules, and optics
Rack, stack, and re-patch drops, like-for-like
Package and ship existing switch, per instructions
Replacement of UCS memory chips on servers may be required
Fully document completion of installation services

Other Functions :

Complete all required tests in order to gain access to customer facilities

Read and understand Scope of Work (SOW) and Memorandum of Procedure (MOP)

Complete all technical reading and study requirements

Must be familiar with and be able to comply with standard data center protocols

Work Environment / Physical Demands :

Work will be performed in various US data centers, with specific access requirements

Must have own standard tools, per tool list; Glow Networks will provide specialized tools

Extensive use of hand tools, wire cutters, pliers, screwdrivers and specialized wiring tools; electronic tablet to track work tasks; some power tools may also be used

Adhere to all safety standards around low voltage and high voltage electric power

100% travel, Extensive driving may be required

Glow Networks will provide flights to customer locations, private hotel rooms, rental car, and fuel reimbursement, and an allowance of $30 per day to offset the cost of meals. These apply only when deployed out of home market

Detailed pay scale. Our customer has stipulated this pay scale :

L2 : $25 - $28 p / h, W2, up to 3 years’ experience

L3 : $29 - $32 p / h, W2, up to 5 years’ experience

L4 : $32 - $34 p / h, W2, over 5 years’ experience

Required Education / Experience and Competencies :

High School Diploma or GED is required

Valid driver's license and good driving record are required

Expert installation skills with low-voltage electric and light gauge wiring used for signaling

Proficient with hand tools such as pliers, wire cutters, wire strippers, screwdrivers, etc.

Familiar with data center entry, safety and work procedures, equipment layout, power, ground, and ancillary equipment operation, troubleshooting and problem resolution

Familiar with data center routers, switches, installation, and wiring

High physical strength and flexibility required, including bending, stooping, laying down

Must be able to lift 50lb; must be able to climb ladders, lift heavy equipment, and work on all levels of a data cabinet

Familiar with provisioning orders, wiring and troubleshooting process and procedures

Higher level English language comm skills; must be able to communicate clearly and concisely with other team members who may have limited English language proficiency

Maintain a positive attitude and work as a contributing team player

Able to work daytime shifts and nighttime maintenance windows, as required

EEO Statement : Glow Networks provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $25 - $34

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Data Center Technician - TRAVEL

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