What are the responsibilities and job description for the OPTICAL ENGINEER - 1830 PSS NETWORK SUPPORT position at Glow Networks?
Job Description
Job Description
JOB DESCRIPTION
Engineer with Nokia 1830 Optical experience to perform Network Analysis & Support for Comcast Software Upgrades. The following responsibilities, duties and skill requirements are as follows :
1830 PSS Network Analysis & Support,
Services include Network Analysis and support of NE Software Upgrade activities.
This will include monitoring network alarms, faults and event detection related to the software upgrade activities, creating and tracking RMA’s tickets, scheduling issue remediation, and secondarily identifying plans in support of SERVICE PROVIDER's 2025 Initiatives.
SERVICE DELIVERABLES
The following list represents expected tasks and activities that will be supported during Network Analysis Support :
Issue Remediation for Software Upgrade Activities :
Attend planning conference calls
- Event detection and isolation impacting
- Open RMA’s for issues detected
- Track RMA’s and Maintain accurate status reports
Track RMA Returns
Collaborate with Local Markets to coordinate with regional teams for planning and scheduling MWs effectively
NFM-T Network Operations Support including :
Monitoring and surveillance activities during S / W upgrades
Tasks that can be secondarily supported :
Firmware review, data collection and Action Plan(s).
Focusing on spans in alarm.
New Feature familiarization.
