Training Specialist

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About Us

Glowbar is a skincare company with a people-centric mentality. Our mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 20219, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

In this role, the Training Specialist will lead in building and developing a high-performing team of Estheticians across their district. By partnering with recruitment, they will ensure every studio is fully staffed while building a strong pipeline of future talent. The Training Specialist will champion continuing education in collaboration with Studio Managers across their district, empowering Estheticians with the skills, knowledge, and resources needed to consistently uphold Glowbar’s methods and deliver outstanding client experiences.

As The Training Specialist, You Are Responsible For

• Delivering Glowbar training programs to ensure that each Esthetician has the ability to successfully execute on the expectations for their role including achievement of NPS and product attachment
• In Esthetician training, coach on best practices for building service and retail business according to brand expectations
• Monitoring and reporting team members’ training progress, including successful completion of required training as a new hire and/or as an experienced team member to Studio Manager and District Manager
• Partner with Studio Managers and Lead Estheticians to execute in-studio training as needed based on opportunities in treatment application, bedside manner/hospitality, and NPS scores
• Gathering feedback from team members on training effectiveness, to support in identifying patterns/trends post-training in order to continuously improve the content
• Be a presence within our studios when not in program by working a minimum of five shifts/month, covering local studio call-outs, and balancing continued education with client treatment
• Lead monthly visits to Esthetics Schools to drive engagement for infill and capturing applicant leads
• Providing training expertise to various company projects, inclusive of support to Glowbar events, social media content and marketing briefs
  
  

What We’re Looking For

• 3 years of Esthetics experience or industry related training experience with a proven track record of superior client service required
• Valid Esthetics License (600 hours of training) that meet state mandated requirements
• Must love hospitality and be people-obsessed
• Strong understanding of how to teach new team members to be a productive and efficient part of the organization
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic
• Strong interpersonal skills and independent judgment in prioritizing tasks to meet or exceed deadlines
• Strong written and communication skills
• Must have flexibility to work outside business hours when needed (i.e. weekend, holiday, and evening availability)
• Required to travel frequently between local studios and to HQ on a quarterly basis
• 1 year of Glowbar experience preferred
  
  

Perks we are really proud to offer:

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include…

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail product
• Reliable schedules
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more