CLASSIFICATION TITLE: COMPLIANCE ANALYST

PURPOSE OF CLASSIFICATION

The purpose of this classification is to coordinate the provisions of county ordinances governing short term rentals, residential solid waste collection, and other compliance programs as needed, such as contracting and open records and the collection of fees, taxes, and penalties related to these ordinances. Special projects, research, and analysis of various departmental functions and operations are required. Work at this level is of a responsible, technical, or professional level relative to a supporting role in managing a division, department, or operation and may include supervisory or managerial responsibilities related to customer service. All authority and autonomy inherent in this classification is at the discretion of and delegated by a department director.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Receives applications for short-term rental certificates and reviews applications for accuracy and completeness in accordance with local and state laws and ordinances.
• Receives applications for residential trash collection services, coordinates with solid waste collection vendor, and manages and follows up on complaints and concerns.
• Manages a database of residential units in coordination with GIS, property assessor, and building permit departments. Ensures the database is up to date and accurate and provides the Tax Commissioner with a list of all residential units annually so the solid waste fee can be applied to the annual property tax bill for collection.
• Calculates fees, taxes, and penalties in accordance with local and state legislation; receives payments, records transactions, and issues receipts; verifies funds received for deposit and generates reports for deposit of funds daily.
• Builds and maintains an online portal for processing applications from beginning to end of the process. Must possess technical skills and analytical abilities necessary to understand software processes and visualize and conceptualize workflow processes to participate in developing an online system.
• Interprets, applies, and ensures compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures; initiates any actions necessary to correct deviations or violations. Fully understands and knows the applicable ordinances to effectively handle and explain the processes to applicants.
• Performs customer service functions in person, by telephone, and by mail; provides assistance and information related to applications, procedures, fees, forms, or other issues; responds to routine questions, complaints, or service requests; initiates problem resolution.
• Interacts daily in person, online, and through other electronic means with applicants, citizens, peers, and management. Must possess strong customer service skills emphasizing efficiency, accuracy, service excellence, and timeliness.
• Prints certificates and reports; verifies information and mails to applicants. Coordinates annual renewal process.
• Prepares investigation reports for non-compliance with ordinances and coordinates enforcement with proper departments.
• Operates a computer to enter, retrieve, review, or modify data; verifies the accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, or other computer programs; performs basic maintenance of computer systems and office equipment, such as backing up data or replacing paper, ink, or toner.
• Conducts operational research, productivity analyses, and management studies to assist in the management of departmental operations, programs, and services: compiles and/or monitors various administrative and statistical data pertaining to divisional operations; researches information pertinent to task or project; analyzes data and identifies trends; prepares or generates reports; makes recommendations for changes in policies and procedures to improve operations, provide more responsive service, and/or optimize the use of resources; and develops recommendations for changes in departmental policies and procedures, and provides technical assistance and information to management to aide decision making.
• Performs financial reviews and analyses for the department: compiles and evaluates operational data and cost histories; monitors and reviews billing activities, expenditures, and financial reports; conducts detailed cost analysis; makes recommendations to improve cost and operational effectiveness; and participates in budget development.
• Formulates solutions and resolves problems; facilitates implementation of projects and provides administrative support as needed.
• Keeps director apprised of state and federal-level developments that impact the department; monitors pending legislation for impact on operations; oversees compliance with new legislation.
• Responds to complaints and questions related to county or department operations, activities, or other issues: provides information, researches problems, and initiates problem resolution; and works with supervisors and managers to ensure effective coordination and cooperation across units.
• Attends meetings as required.
• Performs other related duties as required.

Glynn County, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MINIMUM QUALIFICATIONS

Bachelors degree preferred in Public/Business Administration or a field related to the assigned operation, or Associates Degree or High School Diploma required, supplemented by three (3) years of previous experience related to accounting, customer service, office administration, law, tax, governmental operations, software training, computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid drivers license.

Benefits

• Bi-weekly payroll
• 12 hours of PTO per month
• 12 paid Holidays
• Employee Assistance Program
• No-Cost Employee Health Clinic
• Health Care Plan, Life Insurance, and Long-term Disability
• Deferred Compensation, Voluntary Benefits
• Retirement - Defined Contribution Plan