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COLLECTIONS REPRESENTATIVE

GM Financial
San Antonio, TX Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/15/2025

Overview :

Why Servicing at GM Financial?

We are looking for people who want to embark on a career journey where you belong, and you are using your skills to create a positive impact.

This opportunity is more than a job, its a place to build your career as many of our top professionals have who started in this role. Most of our advanced positions in Servicing are filled 100% internally. After youve learned this role, when eligible, you can apply for a career opportunity in many of our departments, the possibilities are endless.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers; apply to be a part of the GM Financial Team.

Responsibilities :

Start Date : September 30th

What Youll Be Doing :

  • Make outbound and take inbound calls to collect on past-due customer accounts
  • Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience
  • Strive to outperform expectations with a positive attitude in a team environment
  • Ensure actions follow company policies and laws
  • Maximize productive time by utilizing effective time management skills
  • Engage in continuous learning opportunities

Qualifications :

What Makes you a Dream Candidate?

  • Knowledge of effective customer service techniques
  • Ability to handle multiple tasks and deadlines
  • Ability to maintain effective working relationships and interact collaboratively with internal and external customers
  • Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
  • Detail oriented with accurate data entry skills
  • Ability to negotiate effectively and apply effective questioning and listening skills
  • Ability to maintain confidentiality
  • Commit to continuous improvement of business, customer and employee environments
  • Experience

  • High School Diploma or equivalent Required
  • 0-2 years working with customers in a service-minded environment
  • Previous experience in collections or finance considered an asset
  • What We Offer :

  • Competitive Salary of $22 / hour plus quarterly bonus incentive
  • Schedule : Training : In office 8-5pm for 3 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.
  • Day one benefits : Access to health, dental and vision benefits on your first day
  • 12 weeks paid parental leave
  • Company Match for 401K contribution
  • Generous Paid Time Off (personal, vacation, sick, paid holidays)
  • Casual Dress Code
  • Quarterly Volunteer Opportunities
  • On-site Cafeteria
  • Educational reimbursement for full-time employees.
  • Family First Discount : Access to discounted prices on GM vehicles, accessories and more.
  • Salary :

    The starting pay for this role is : USD $22.00 / BiWk.

    At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

    This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.

    Salary : $22

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