What are the responsibilities and job description for the Intern - IT Support Technician position at GM Financial?
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
Our program offers:
- 11 weeks of work experience (May 21, 2025 - Aug 8, 2025)
- Competitive salary
- Executive and peer networking opportunities
- Independent and team project experiences
- Philanthropic activities
- Career development
- Opportunity to apply for full-time career positions
Responsibilities
- Maintain, configure, support, and implement desktop computing hardware and software technologies
- Troubleshoot technical issues, provide technical support, and facilitate trouble tickets
- Research and development of future technologies for use at GM Financial
- Execute hardware, software, and licensing inventory tracking and control
- Maintains the ITS lab and storage areas ensuring each area is cleaned and organized This includes maintaining a record of borrowed lab/storage room equipment
- Maintains spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications
Knowledge
- Support-level knowledge in Windows 10 operation systems and/or iOS
- Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
- In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner
Skills
- Demonstrate the capacity for organization and prioritization in a technical environment
- Good verbal and written communication skills
- Analytical skills with an ability to evaluate problems and issues, make recommendations for courses of action
- Interpersonal skills necessary to work well with others in teams and collaborative work situations
- Ability to accept change and adapt to organizational change and shifting priorities
Experience
- 1-2 years' related experience and/or training in enterprise technical support; equivalent combination of education and experience preferred
- Must be a current student pursuing a bachelor's degree or higher from an accredited college or university in Computer Science, Data Science, Data Analytics, Information Systems, Statistics with at least one semester remaining upon start of the internship.
- Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA.
- Junior or Senior classification preferred.
Licenses
- Working towards a professional certification a plus (ie A , NET ) preferred
GM Financial does not provide sponsorship for a work visa status for this position.
