Intern - Voice of the Customer

Why GM Financial? 

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.  

At GM Financial, our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Our Purpose: We pioneer the innovations that move and connect people to what matters 

Our program offers 

• 12 weeks of work experience (May 21 – August 8, 2025) 
• Competitive salary 
• Executive and peer networking opportunities 
• Independent and team project experiences 
• Philanthropic activities 
• Career development 
• Opportunity to apply for full-time career positions 

Responsibilities  

We are looking for students who are ready to take on stimulating projects and gain exposure to a variety of industrial initiatives. 

Voice of the Customer is an exciting role working on customer experience (CX) transformation initiatives.  This role will identify data-based insights and collaborate with internal stakeholders to pursue the most meaningful customer experiences.  Voice of the Customer is a highly impactful capability and will interact with all levels of management and business units across the global organization. 

Job Description 

• Using corporate and department analytics, identify customer experience improvement opportunities 
• Collaborate with internal stakeholders and business groups to implement improved customer experiences 
• Perform process improvement activities, including current and future state mapping and create a plan to achieve future state 
• Assist with customer journey mapping across business lines in which the output ties back to the GM Financial mission 
• Collaborate on design thinking sessions with business partners to identify customer experience improvement opportunities 
• Value Voice of the Customer program governance, including best practices as the capability expands to the global business 
• Communicate with leaders on the progress of the Voice of the Customer capability 
• Partner with data analytics and technology teams to build world class customer experiences 
• Effectively identify issues critical to the business, collect information, and make sound recommendations while seeking to change the status quo 
• Contribute to an environment where team members belong and thrive by encompassing the values of Diversity, Equity, and Inclusion 
• Collaborate with Audit, Compliance, and Legal departments to ensure Voice of the Customer initiatives are performed in accordance with company policies and procedures 

Qualifications 

• Must be a current student pursuing a bachelor's degree or higher from an accredited college or university in Business Administration, Finance, Marketing or other related major with with at least one semester remaining upon start of the internship.
• Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA. 
• Junior or Senior classification preferred
• Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders. 
• Strong analytical, quantitative, problem solving, and conceptual skills required
• Ability to effectively communicate, tailoring messages for target audience 
• Ability to build trust and collaborates with team members for a mutual goal 
• Ability to use good analysis and judgment when solving problems or making decisions 
• Ability to utilize Microsoft Office 365 to create efficient deliverables (PowerPoint, Excel, Word, Visio, PowerBI)  
• Must be detail oriented and able to prioritize tasks to meet deadlines
• Must be able to work independently or in a team setting
• Previous internships are considered a plus

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Compensation: Competitive pay  

Work Life Balance: Flexible hybrid work environment, 2-days a week in office 

GM Financial does not provide sponsorship for a work visa status for this position. 

If you are interested in any of the areas listed above, please apply here