What are the responsibilities and job description for the Sr Claims Processing Representative - General Motors Insurance position at GM Financial?
Why General Motors Insurance?
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
This position will be posted until filled.
Responsibilities
The Sr Claims Processing Representative is responsible for a diverse range of functions within General Motors Insurance Claims. This role will primarily support activities associated with claim handling to ensure the process is efficient and effective for customers and the overall Claims department. This position requires flexibility in quickly adapting to changing assignments and managing multiple tasks simultaneously, while working with others in a positive and constructive manner. This position will work alongside various Claims team members including, but not limited to, Auto and Casualty Claims Adjusters, Claims Managers/Supervisors as well as other Shared Services teams, depending on the nature of assigned responsibilities. The Sr Claims Processing Representative must project a professional company image through all communication interactions. This role is a strong team influencer, has consistent quality scores, and serves as a guide and thought leader to others.
About the role
- Provides support to the Claims Operations & Shared Services teams in a hybrid work environment
- Processes subrogation, salvage, and other claims financials
- Partners with Accounting to ensure financial reconciliation and accuracy
- Updates reporting and dashboards as needed
- Research documents and route to the appropriate owner for handling
- Monitors subrogation and salvage activities and takes appropriate action to resolve the outstanding tasks
- Manages vendor contacts within the Guidewire Contact Manager system to ensure accuracy for 1099 reporting
- Assists with workload balancing
- Various reporting and data entry responsibilities
- Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophic events
Qualifications
What makes you a dream candidate?
- Basic understanding of subrogation and salvage recovery functions
- Knowledge regarding general claim transactions and financial activities
- Knowledge of Microsoft Office products; computer literacy in a Windows operating environment
- Understanding of personal lines auto claims is a plus
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Possess organizational and time management skills, Ability to meet deadlines
- High degree of initiative, mature judgement, and discretion
- Detail oriented and capable of managing multiple opportunities simultaneously
- Must be able to collaborate with others in a highly remote operation
Experience
- High School Diploma or equivalent required; Associate Degree preferred
- 4 years of customer service experience required
- 3 years of claims support experience preferred
- 2 years of experience with Guidewire ClaimCenter and Contact Manager preferred
Licenses
- Insurance adjuster license 60 Days, required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Hybrid, 2 days per week in the office - Arlington, TX location.
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