Sr Digital Strategy and Operations Analyst

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business. 

About the role

The Sr. Digital Strategy and Operations Analyst is responsible for efficiently scaling digital technology and marketing capabilities and will play a pivotal role in the development and execution of our digital technology organization. This role will work closely with other department stakeholders to support critical initiatives, drive organizational OKR's and establish performance measures. The Sr. Digital Strategy and Operations Analyst will promote knowledge-sharing and driving practice consistency within digital initiatives. They must possess strong communication skills as this position requires substantial collaboration with Executive leaders, other departments, and business partners.This role will drive and direct the development and sustainment of organizational readiness strategies, plans and activities that drive transformation, maximize employee adoption, and minimize risk and resistance.

In this role you will:

• Lead project/program lifecycle from strategic planning to tactical activities
• Contribute to goal accomplishment and has the ability to build effective partnerships with stakeholders and other key business units to deliver coordinated and consistent experiences across products, lines of business, channels and campaigns
• Work to understand and identify issues to resolve and look for win-win solutions for long and short term goals and objectives
• Partner with leadership to understand and help translate broad strategies into specific action plans to achieve strategic objectives and improve results
• Set a standard for excellence to ensure high quality of delivery, continuous improvement, and innovation
• Be responsible for development of ad hoc analysis and presentations for leadership
• Assist leadership with preparation and maintenance of detailed and comprehensive documentation of processes and procedures
• Support leadership, Audit, Cyber, HR Business partners and other departments with Digital strategy and operational efforts
• Build partnerships, supports and gathers feedback with cross-functional teams including audit and cybersecurity to ensure Cyber Risk Exceptions are managed and mitigated based on defined processes
• Execute, lead and implement effective strategic program support for the Digital organization

What makes you a dream candidate?

• Knowledge of business processes for supported business groups
• Knowledge of digital technology methodologies, policies, standards and best practices
• Knowledge of best practices in technology governance and regulatory landscape
• Knowledge of GM Financial's core business functions, policies and procedures
• Experience in a large and complex business environment
• Proficient knowledge of organizational readiness and change management
• Communicates quickly, clearly, concisely, appropriately and intelligently
• Ability to approach problems with an open-mind, use existing information and resources and create new and innovative ideas and methods
• Creative, innovative, problem-solving and maximizing potential to solve problems and gain efficiencies
• Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
• Proficiency with 365 Office Suite (Excel, Word, Project, PowerPoint and Visio) and Microsoft SharePoint
• Successful experience facilitating meetings
• Strong interpersonal and management skills
• Understanding of business processes with an ability to identify and analyze organizational needs and gaps

Education and Experience

• Bachelor’s Degree in related field or additional equivalent experience required
• 3 years experience in the following required:
  • Cookies, pixels, website, mobile app, and other tracking technologies
  • Regulatory and compliance support

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position

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