SVP IT Infrastructure Solutions

Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history.

We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers, and business.

About the role:

The SVP IT Infrastructure Solutions oversees the planning, administration, and technical oversight for service operations that cover a wide range of infrastructure systems supporting GM Financial operations, including data communications, pSeries and Intel server platforms. The SVP IT Infrastructure will be responsible for determining, evaluating and diagnosing network and server performance issues and recommending and implementing solutions to ensure services are running at optimum capacity.

In this role, you will:

• Direct the daily operations and functionality of all computer hardware related peripherals, LAN/WAN network, business applications and ERP systems
• Provide leadership and guidance to engineers in the planning, design, and implementation of server platforms Ensure that all servers are running at optimal capacity
• Test, evaluate and identify deficiencies related to reliability, interoperability and maintainability of new network hardware and software prior to deployment
• Work with other engineering and telecom groups to architect, develop, and implement strategies to achieve the optimal use of both public and private network facilities for data networks including voice-over-IP
• Direct and coordinate all data comm and server operations to ensure stable operation of IT assets Analyze and forecast Network/Server resource requirements including personnel, software, equipment facilities
• Review all levels of design concepts and present, where required, to senior management all options and recommendations based on needs analysis
• Establish measurable standards for service levels of response time, availability and tracking within acceptable performance variables Establish and implement Network, iSeries, pSeries Intel server policies, procedures standards
• Maintain proper security levels to protect the network from internal and external events that would be detrimental to business
• Provide contingency and disaster recovery planning for all aspects of the data network environment
• Provide planning recommendations on emerging products or technologies and recommend new product concepts to meet evolving network and service requirements
• Perform other duties as assigned
• Conform with all company policies and procedures

What makes you a dream candidate?

• Advanced knowledge of IT Systems (eg, UNIX, Oracle, Windows, network technologies, security technologies)
• Strong analytical, problem solving and troubleshooting skills
• In-depth knowledge of security processes and principles
• Knowledge of IT operations and support organizations
• Strong working knowledge of IT security and compliance guidelines/best practices (eg, COBIT, ITIL, COSO, PCI, ISO)
• Knowledgeable of system security as well as emergency preparedness and physical security practices
• Working knowledge of North America and International government regulations (eg, SOX, CFPB, AML)
• Ability to effectively lead, organize, and supervise
• Ability to handle multiple tasks and responsibilities simultaneously under minimal supervision
• Ability to work in a team environment
• Analytical skills
• Customer service and inter-personal skills
• Detailed oriented
• Excellent analytical skills
• Excellent verbal and written communication skills
• ITIL planning, protection and optimization
• Project management skills with executive leadership and executive presence

Experience:

• Bachelor’s Degree or equivalent work experience required
• Greater than 10 years of progressively responsible experience in network engineering including extensive experience and technical knowledge in LAN's, WAN's, VPN's, server and desktop management required
• 8 years of experience supervising technical teams required
• 8 years of ​project management experience preferred
• Subject to stressful situations
• Some travel required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. 

Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Compensation: Competitive salary and bonus eligibility; this role is eligible for company vehicle program. 

Work Life Balance: Flexible hybrid work environment, 3-days a week in office. 

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