What are the responsibilities and job description for the Store Advocate position at GMET Communications, Authorized Retailer for...?
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GMET Communications, Authorized Retailer for Cricket Wireless. We are professional, agile and our goal is to We are fearless in our pursuit to provide you with a simple, smarter wireless choice that enriches your life..
We are looking for a results-driven District Manager for GMET Communications, a Cricket Wireless Authorized Retailer, to consistently coach and develop our dynamic store leadership teams to drive growth and overall key performance indicators in our doors! As a District Manager, you will be collaborating with our store leaders (5-13) in setting daily performance and operational goals for each store, and “being the difference” in modeling the behaviors that create winning cultures in our doors!
Responsibilities:
Ensure high levels of customer satisfaction through excellent sales service
Assess customer needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Assist in hiring, training, and developing high performing Sales Advocate teams to consistently meet performance expectations.
Takes complete responsibility for the oversight of assigned locations, using data trends in identifying opportunities to drive and improve performance and operational accountability and achievement.
Acts as a wireless knowledge base for all locations, assisting other employees in solving issues via email, phone and on WhatsApp, supported by our knowledgeable Market Director and Ops Teams.
Takes part in daily interactions that keep employees motivated and inspired to work towards meeting daily/weekly/monthly sales goals.
Must possess intricate product knowledge of all Cricket Wireless service plans and mobile devices (acquired through GMET Communications/Cricket Wireless training curriculum)
Responsible for the driving the attainment of all sales goals assigned to their respective stores through our store leadership teams.
Ensure all store locations meet the established standards in organization, appearance, and customer service according to GMET Communications/Cricket Wireless expectations.
Cleanliness by completing store inspections per the store visit guide process and addressing/fixing any issues.
Conduct weekly one on ones with Store Managers to discuss Sales Process and Sales Advocate performance, and goal attainment.
Inventory accuracy by ensuring daily opening and closing procedures are followed consistently.
Addressing any store level issues.
Ensure Daily Open processes are followed by reviewing Daily Opening Checklist.
Ensure Daily Close Process is followed by reviewing Daily Closing Checklist.
Ensure correct approved marketing collateral and literature are displayed in a timely manner at all store locations according to Cricket Wireless planogram expectations.
Ensure roadside signs and flags are properly displayed and visible to potential customers.
Through side by side selling, ensure that all Sales Advocates are “Going The Extra Smile” through knowledge of the Cricket Wireless products and services, and can effectively and consistently use closing skills to overcome objections using consultative selling techniques.
Attend scheduled meetings requested by GMET Communications leadership hierarchy and/or Cricket Wireless ISE (Indirect Sales Executive) teams.
Collaborates with Field Brand Specialists (Samsung, Motorola, etc.) to establish training schedules with the intent to improve sales team product/service knowledge.
Identifies disciplinary issues with staff, relays to Human Resources and resolves by counseling/coaching employees and or giving verbal/written warnings as needed.
Participates in the termination of employees as advised by Human Resources.
Hold monthly team meetings with staff to educate, impact, and empower front line sales teams.
Communicates inventory needs daily based on sales trend and works to develop a consistent product mix through inventory balancing.
Ensures Payroll budget is adhered to, to maximize productivity and minimize expenses.
Mastery of RQ4 (preferred, but will train the right fit individual!) and all Cricket online tools and reporting )
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE DISTRICT MANAGER ROLE:
Communication and Comprehension Skills
Must have the ability to remain calm under stressful direct customer interactions while maintaining a professional demeanor.
Reads, comprehends, understands, speaks and writes English proficiently.
Actively listens.
Articulate and tactful.
Resourceful
Skilled in basic business math.
Effectively organizes and prioritizes work and manages time efficiently, “audible” mentality as daily priorities may change on occasion.
Capable of working independently with moderate supervision, engages and interacts with store leadership in overcoming daily obstacles
Frequently uses hands to write or to type on a keyboard and maneuver a mouse while performing work on a company provided computer.
Must hear and speak sufficiently to receive and understand dialogue, and verbally share management information by phone and in person with diverse individuals.
Regularly lifts up to 10 pounds, and occasionally up to 25 pounds
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
High stress tolerance -- thrives in a high-pressure environment
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Innovative -- innovative and risk-taking
Aggressive -- competitive and growth-oriented
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11 - $15
