What are the responsibilities and job description for the Front End Specialist position at GMG Management Consulting?
Job Description
Job Description
The Front End specialist is responsible for supporting the Front End department. Agents must understand and comply with all the call center objectives, performenace standards, and policies.
The successful candidate must have basic accounting knowledge, be a self-starter with natural curiosity, who is willing to learn and grow, possess strong analytical skills, is committed to excellence and high standards, organized, detailed and customer service oriented, can learn new areas quickly, work independently, multi-task, and produce accurate work products.
Job Responsibilities :
- Answer calls and and resolve customer issues
- Keep management informed on issues and problems
- Maintain an impeccable attendance record
- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives
- Escalate red flags promptly and with the appropriate sense of urgency
- Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure
- Adhere to all established company policies and procedures
Experience / Training
Skills and Abilities
Benefits : Medical / Dental / Vision - 100% Paid Medical, Dental, & Vision Coverage for Employee Only Coverage 401k with Employer Match
Paid Time Off Vacation Time, Sick Leave, 11 Paid Holidays annually Compensation Range : $17-$22 / hr This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. CompuLink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.
Education :
High school or equivalent is required.
Job Type : Full-time
Pay : $17.00 - $22.00 per hour
Expected hours : 40 per week
Salary : $17 - $22
