Area Operations Manager

Job Description: Area Operations Manager
Company: GMT Care
Location: Santa Fe and Albuquerque, New Mexico
Employment Type: Full-Time
Reports To: Executive Director

Position Summary

The Are Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of GMT Care New Mexico. This role ensures that services are delivered efficiently, employees are supported, and organizational goals are met. The Area Operations Manager will collaborate with team members to optimize processes, ensure compliance with regulations, and maintain a culture of excellence and care.

Key Responsibilities

• Operational Leadership:
  • Oversee daily operations to ensure efficiency and high-quality service delivery.
  • Develop and implement operational strategies, policies, and procedures.
  • Identify opportunities to improve workflows, reduce costs, and enhance productivity.
• Team Management:
  • Lead, train, and support team members to achieve individual and organizational objectives.
  • Conduct performance evaluations, provide constructive feedback, and foster professional development.
  • Determine proper staff needs and assist in the recruiting and hiring process with Human Resources.
  • Cultivate a positive and inclusive company culture that actively enhances team member engagement, motivation, and collaboration
  • Enforce all company Policies & Procedures, Rules & Regulations.
• Compliance and Quality Assurance:
  • Ensure compliance with relevant laws, regulations, and industry standards.
  • Monitor service delivery and implement quality assurance measures to maintain high standards of customer service.
• Financial Oversight:

• Collaborate with finance teams and Executive Director to manage budgets, track expenses, and optimize resource allocation.
• Identify cost-saving initiatives while maintaining service quality.

• Client and Stakeholder Engagement:
  • Foster positive relationships with clients, families, and stakeholders.
  • Address client concerns promptly and ensure satisfaction with the services provided.
• Technology and Systems:
  • Implement and maintain technology solutions to improve operational efficiency.
  • Analyze data and generate reports to track key performance indicators (KPIs).

Qualifications

• Minimum Qualifications:
  • Bachelor's degree in healthcare administration or related field, or relevant work experience
  • 5 years of experience in healthcare management or operations
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with staff at all levels and clients
• Preferred Qualifications:
  • Master's degree in healthcare administration or related field, or relevant work experience.
  • Knowledge of healthcare regulations and compliance standards
  • Experience with budgeting and financial management

• Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in operational planning, budgeting, and performance analysis.
  • Knowledge of industry regulations and compliance requirements.
  • Problem-solving and decision-making expertise.

Key Competencies

• Leadership: Ability to inspire and guide teams towards achieving organizational goals.
• Adaptability: Thrive in a dynamic environment and manage multiple priorities effectively.
• Customer Focus: Commitment to delivering exceptional care and customer satisfaction.
• Attention to Detail: Ensure accuracy and quality in all aspects of operations.

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunities for professional growth
• Supportive and inclusive work environment

GMT Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.