What are the responsibilities and job description for the TMG-Reno Communication Specialist position at GMT care?
The Communications Specialist is responsible for managing incoming non-emergency medical transport calls within the organization. This role ensures efficient and effective communication between clients, account holders, hospitals, and/or response teams. The ideal candidate will have excellent customer service skills, attention to detail, and possess the ability to manage multiple tasks simultaneously in a fast-paced environment (such as a hospital or dispatch center).
Main Job Tasks and Responsibilities:
- Respond promptly to inbound calls, messages, emails, and faxes.
- Communicate clearly and professionally with clients, hospital staff, account holders, transporters, and leadership.
- Use knowledge of the Reno area to make efficient dispatch decisions for transports.
- Monitor GPS vehicle tracking software to optimize transport efficiency.
- Manage and input new reservations using reservation software.
- Oversee all communications within the assigned territory.
- Maintain accurate records of client requests, services, charges, expenses, and inventory.
- Document any transporter-related concerns and notify them of potential delays.
- Ensure adequate transporter coverage for scheduled rides each shift.
- Work closely with transporters to ensure location accuracy, provide ETAs, and manage trip details using dispatch software.
- Uphold a strong sense of accountability and professionalism while delivering exceptional care and outstanding customer service.
- Perform additional duties as assigned.
The Ideal Candidate Will Have:
- Strong time management, prioritization, and organizational skills, with the ability to handle multiple priorities under pressure.
- Excellent communication abilities (verbal and written) and active listening with a focus on clear, effective information retention.
- Adaptable to change, with strong critical thinking and decision-making skills, ensuring well-informed choices.
- Proven ability to maintain client confidentiality (HIPAA compliance) and resolve conflicts professionally.
- Collaborative team player, highly detail-oriented, and technology-savvy, with strong planning and forecasting abilities.
Qualifications:
- 2 years of experience in a fast-paced dispatch center, call center, high-volume customer service, or related field.
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, MS Teams, PowerPoint).
- High school diploma or equivalent required.
- Extensive knowledge of Reno and surrounding areas.
- Familiarity of Las Vegas and outlying areas is preferred.
- Proficiency in English is required; proficiency in Spanish is preferred.
Reporting: Reports directly to the GMTCare - Reno Operations Base Manager.
Job Type: Full-time position; 40 hours per week.
Salary: $20.00 - $25.00 per hour, commensurate with experience.
Schedule: 8-hour shift, 11:00 AM to 7:30 PM, Monday to Friday.
Ability to Commute: Reno, NV 89502 required.
Work Location: In-person and on-site.
Benefits:
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Ancillary insurance
- Paid time off
- Professional development assistance
We encourage applications from experienced, tech-savvy, client-focused professionals with the ability to quickly learn and adapt to new information. Veterans are encouraged to apply.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $25
