Industrial Account Manager

Summary

The employee will serve as the primary point of contact for customers, aligning with GMT’s strategic objectives. Key responsibilities include overseeing and delivering on key accounts as assigned, and working closely with sales, production, planning, supply chain, engineering, finance, quality, shipping, and receiving teams to ensure seamless customer interactions. The role involves handling order processing and resolving delivery issues, leading projects and initiatives, managing data entry and system operations, conducting reporting, research, and intelligence gathering, maintaining clear and effective communication with customers, and driving operations initiatives. The individual will be adept at using technology to achieve goals and, following initial training, will be proficient in ERP systems, SalesForce.com, Customer Portals, Microsoft Office, Teams, and other specific web applications.

Essential Duties & Responsibilities

• Customer Collaboration: Gather customer prints and 3D models; collaborate with the estimating team to process quotes accurately and promptly.
• Quote Management: Manage the quote approval process with precision and attention to detail, ensuring effective quote delivery and execution of the sales process.
• System Proficiency: Navigate, administrate, and manage SalesForce.com and ERP systems, including reporting, data gathering, and intelligence, to drive market decisions and other initiatives.
• Operational Alignment: Participate in Gemba walks with Operations to align on machining capability and capacity based on material, manpower, and machine availability.
• Customer Communication: Maintain proactive communication with customers regarding progress on issues related to quality, delivery, continuous improvement, and cost performance initiatives. Additionally, provide timely updates to address specific customer requests, such as changes in parts or machines due to customer line challenges.
• Problem Solving: Identify delivery problems proactively, use problem-solving skills to make recommendations to the Operations team, and effectively communicate challenges and potential solutions to customers.

Supervisory Responsibilities

This position is indirectly responsible for leading managers of the division via performance delivery.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to analyze data; designs workflows and procedures; with attention to detail.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; provides recognitions for results.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving/Strategic Thinking – Analyzes specific safety, business and production processes or quality problems for the purpose of identifying the root cause(s) of the problem and assist with the development of recommendations for short and long-term resolution.

• Leadership experience and Style – Adopts a Servanthood leadership model characterized by transparency, process orientation, relentless drive for results, discernment, and collaboration at all levels of the organization.

Qualifications

Education & Experience

• Bachelor’s Degree (B.A. or B.S.) from an accredited four-year college or university.
• 6 years business-to-business sales organization experience.

Leadership Skills

• Provide leadership and vision aligned with GMT’s objectives, values, and mission statement to ensure the company, division, and department achieve established goals.
• Ensure proper procedures, systems, people, and training are in place to achieve desired results through others.
• Serve as a role model and represent GMT Corporation both internally and externally to promote GMT’s values and build strong community relationships.
• Commit to consistent "best in class" internal and external account management, customer support, and service.
• Demonstrate solid mechanical aptitude, including working with part models and prints, navigating and coordinating operations and customer needs to completion, building long-term relationships, account management, excellent communication and presentation skills, advanced negotiation skills, and a solid understanding of business processes.

Communication Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine and statistical reports, correspondence, reprimands, and commendations.
• Detail oriented, creative, analytical, adaptive, able to learn quickly, take initiative, work independently, and be self-motivated.
• Ability to speak effectively before groups of customers or employees of the organization.
• Detail-oriented, creative, analytical, adaptive, able to learn quickly, take initiative, work independently, and be self-motivated.
• Team player, eager to take on responsibility and own results, engage in creative problem solving, and manage multiple projects efficiently and within timelines.

Computer Skills

• Proficient in Excel, PowerPoint, Word and other MS Office applications. proficient with Microsoft Office 365 and SalesForce.com.
• Become and remain proficient in all programs necessary to run the Commercial department at GMT.

• Demonstrate mechanical aptitude, ability to work with part drawings, manage operations/customer needs to closure, build long-term relationships, excellent communication and presentation skills, advanced negotiation skills, and competitor knowledge.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to walk, sit (at a desk) and bend at the waist.
• While performing duties of this job, the employee is regularly required to manipulate large parts using overhead lifting devices and precise measuring equipment such as computer probes, tooling, gauges, and fixtures.
• May be required to lift up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works near moving mechanical parts and may be exposed to fumes or airborne particles.
• The noise level in the work environment is usually quiet.
• Some travel may be required.