What are the responsibilities and job description for the NM - Operations Supervisor position at GMTCare?
Job Summary :
The Operations Supervisor is responsible for overseeing daily operational activities to ensure efficiency, compliance, and safety within GMTCare. This role involves recruiting and training drivers, monitoring compliance with regulations, enforcing company policies, and responding to incidents in the field. The Operations Supervisor reports directly to the Area Operations Manager while working collaboratively with other departments to maintain smooth operations.
Key Responsibilities :
- Assist in recruiting new drivers in collaboration with Management staff.
- Initiate and oversee training for new and existing Patient Transporters as needed.
- Ensure all employees adhere to safe work practices and company policies.
- Maintain a thorough knowledge of GMTCare Rules, Regulations, Policies, and Handbooks.
- Enforce company policies and inform Patient Transporters of regulations, policies, and procedural updates.
- Assist the Area Operations Manager in monitoring Driver training requirements and certifications, ensuring compliance with GMTCare and Department of Transportation regulations.
- Support the Area Operations Manager in evaluating Patient Transporters' job performance and reporting performance issues.
- Participate in meetings, training sessions, and workshops to enhance job performance and operational efficiency.
- Fill shift vacancies as needed, including covering shifts in case of call-outs, vacations, or other absences.
- Monitor dispatch calls and Patient Transporter locations to optimize operational efficiency and communication.
- Maintain strict confidentiality with all company-related information.
- Assist the Area Operations Manager and follow the established chain of command for reporting and enforcement.
- Respond to field incidents such as accidents, work harassment, and customer complaints, ensuring proper documentation and compliance with GMTCare's Accident Investigation Policy.
- Establish and maintain effective working relationships with employees, management, and external stakeholders.
- Utilize computer programs such as Microsoft Word, Excel, Outlook, ULS, Google Maps, and Geotab, along with office equipment like copiers, scanners, fax machines, tablets, and radios.
- Assist the Area Operations Manager in monitoring Patient Transporter behavior via Samsara to enforce company policies on safe driving practices.
- Enforce company policies by issuing incident reports and escalating issues to Management as necessary.
- Lead by example, ensuring employees remain productive during downtime and adhere to professional and customer service standards.
- Undergo cross-training in various company departments, including Dispatch, Safety, and Fleet, as directed by Management.
- Ensure company vehicles are clean and properly maintained.
- Assist with dispatch operations as needed, including answering calls, dispatching drivers, and operating communication systems.
- Assign projects or tasks to employees during shift downtime.
- Perform any additional duties or special projects assigned by the Area Operations Managers.
Qualifications and Skills :
Work Schedule :
This role is integral to the success of GMTCare, ensuring efficient operations, compliance with safety regulations, and high-quality service for all employees and customers.
