Loan Specialist

SUMMARY

The Loan Specialist is responsible for managing the administrative tasks involved in processing loan applications. Their role ensures that the loan application and approval process runs smoothly by gathering, reviewing, and verifying the necessary documents and information. They play a key role in preparing loan files for underwriting and ensuring compliance with company policies and regulatory guidelines.

ESSENTIAL DUTIES

The following tasks are fundamental to the position and necessary for its successful execution:

• Reinforces the consistent application of superior customer service by setting a strong example; following through with customer inquiries via phone, email and in-person, addressing questions regarding loan transactions and accounts.
• Maintains knowledge of loan products and services and is able to provide enhanced customer service including customer information changes, digital banking support, electronic transfer inquiries, etc.
• Completes loan data worksheets to ensure information is complete; follows up to obtain missing data.
• Reviews loan documentation for accuracy and completeness; ensures compliance with state and federal laws and regulations, and internal lending policies and procedures.
• Executes loan closings, distributes loan proceeds and scans documents in Bank’s imaging system.
• Sets up Ticklers on Bank’s core computer for all new recorded instruments such as, vehicle title and UCC filings.
• Monitors and distributes tickler exceptions to ensure proper receipt of UCC, Inspections, NOSI, NOL, Secured Title, Insurance, REM, DOT, Title Policy, Inspections, verifications, etc.
• Regularly reviews reports to maintain accuracy and compliance with internal policies and regulatory requirements.
• Consistently applies sound decision-making techniques when handling inquiries, approvals, and requests within assigned approval limits.
• Plays a positive role in the development and growth of department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Adheres to compliance with internal controls, physical security protocols, and non-loan policies and procedures. Consistently demonstrates ethical behavior, upholding the Bank’s values, and inspiring the trust of others through personal actions.

OTHER DUTIES

• Represents the Bank in community activities, supporting the institution’s goals and values through external engagement.
• Fosters a positive work environment by upholding the Bank’s values and Equal Employment Opportunity (EEO) standards.
• Assists with special projects or tasks as assigned by management.
• Adheres to internal policies and procedures while meeting deadlines.
• Adheres to time lines and accuracy benchmarks for all tasks.
• Demonstrates exceptional customer service and teamwork.
• Maintains confidentiality and uphold ethical standards.
• Participates in training and development programs as required.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or equivalent
• Knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services.
• Familiarity with regulatory and compliance requirements related data security and fraud prevention.
• Problem-solving skills, utilizing knowledge of policies and procedures to determine resolution.
• Experience and proficiency using Microsoft 365 and/or Microsoft Office product suite.
• Organizational skills with the ability to set priorities and meet deadlines.
• Ability to work with minimal or no supervision while performing duties.
• Ability to handle confidential and sensitive information with discretion.
• Strong work ethic that supports a willingness to handle multiple tasks with efficiency and accuracy.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others.
• Ability to handle complex problems involving multiple facets and variables in non-standardized situations.

ENVIRONMENT AND PHYSICAL ACTIVITY

TThe described work environment and physical demands reflect the conditions and requirements necessary for successfully performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standard office setting and may move about freely.
• Activities include reading, writing, typing, speaking listening, and occasional lifting (up to 30 pounds).
• Ability to operate typical office equipment such as telephones, computers, money counters, and scanners.

MENTAL and INTERPERSONAL DEMANDS

The incumbent must manage multiple concurrent tasks and interruptions while demonstrating strong problem-solving skills.

Mental demands include:

• Engage in customer interactions requiring active listening and clear communication.
• Communicating verbally and in writing with clarity and professionalism.
• Ability to manage multiple concurrent tasks and interruptions.
• Work collaboratively with team members to achieve shared goals.

Management reserves the right to change this job description at any time according to business needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person