Product Manager, eCommerce Order Management

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.

As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation.

There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

JOB RESPONSIBILITIES:

• Be a critical team member in implementation of GNC’s Order Management (OMS solution) ecosystems.
• Will manage and be responsible for ongoing management of the OMS ecosystem
• Manage and provide daily support of operational issues related to the OMS and ecosystems components i.e. storefront, fraud processing, tax processing, payment processing, order subscription processing
• Provide first line of support to OMS ecosystem. Create and address JIRA tickets and GNC Service Desk tickets as they relate to OMS ecosytem issues
• Use analytical skills, diagnostic techniques and pertinent questions to isolate and identify problems, and determine and implement solutions.
• Work closely with stakeholders to capture and deliver key functional requirements for enhancements and new features to the OMS ecosystem
• Create and maintain documentation for OMS features and functions and support dissemination to key stakeholders
• Assist other members of the eCommerce team in prioritizing work and evaluating the eCommerce roadmap with partners.
• Learn and build cross-functional processes and communications with team members and vendors to support all aspects of the order life cycle
• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Prior experience working with a $200MM annual eCommerce environment. Experience with large commerce platform and third party supporting services
• 2-3 years’ customer order management or customer support experience in a sales-driven, SaaS organization.
• Experience supporting third party sales marketplaces i.e. Amazon, Walmart, Target, etc.
• Relentless determination as it relates to root cause analysis and working with cross-functional teams in determining solutions
• Responsible for supervising multiple projects.

QUALIFICATIONS:

• Bachelor’s Degree in Ecommerce, Business Administration, Information Systems or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• Advanced degree (MBA, Master’s) preferred
• 5 years progressive Ecommerce operations experience required
• 2-3 years in a leadership role (direct or indirect)
• Prior managerial/supervisory experience preferred
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools and forklifts.
• Ability to work overtime as necessary

Benefit Offerings: Medical, Dental, Vision, STD, LTD, Paid Company Life Insurance, 401K program with company match, 30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products, Monthly Free Product Offers, and access to the Employee Assistance Program.