Business Systems Analysis Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

Business Systems Analysis Manager

POSITION LOCATION

Richmond, VA

Lynchburg, VA

Remote US (Eastern or Central Time Zones only)

This position is available to Virginia residents as Richmond, Virginia or Lynchburg, Virginia hybrid applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,  Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve. We are looking for individuals that will redesign, rethink, and reimage our current processes for the future.

What you will be doing

• Act as a liaison between IT, Long Term Care Product, Operations, and our development teams for the implementation of new complex systems or enhancements to existing systems.
• Partner with varies business stakeholders and subject matter experts to assess and document business needs.
• Deliver analysis artifacts that add value to the organization, including but not limited to, process mapping, data flow diagrams, solution analysis, mockups, and detailed requirements and/or user stories.
• Elicit and document business requirements and user stories, utilizing business analysis techniques to align solutions.
• Contribute to system knowledge management and documentation of application development processes, procedures, and standards.
• Facilitate and contribute to the design and development of quality solutions, holistically supporting the LTC New Business systems from development, implementation, maintenance, through support.
• Facilitate requirement gathering sessions or walk-throughs, prepare communications and make presentations on system enhancements and/or alternatives across multiple development teams and business areas.

What you bring

• Bachelors Degree in IT, Data Analytics, Data Science, Information Systems, or related.
• 5 years of professional experience as a Business Analyst in insurance, financial services, or a related industry
• Demonstrated ability to create business requirement artifacts, including Process Maps, Use Cases, Activity Diagrams, Test Scenarios, etc.
• Demonstrated oral and written communication skills with the ability to tailor communications to differing audiences including Senior Management and Technical Developers.
• Demonstrated organizational and prioritization skills with the ability to handle multiple tasks and meet deadlines while working independently.
• Working knowledge of Relational Database Management Systems (RDBM) and familiarity with writing and/or interpreting SQL.  (T-SQL, PL/SQL, PostgreSQL, etc.)
• Passion for innovation, continuous improvement, ability to effectively lead and drive change.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

Additional Information

The base salary pay range for this role starts at a minimum rate of $91,800 up to the maximum of $181,200.  In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Salary : $91,800 - $181,200