Adventure Activities Manager

Go Ape is currently seeking a dynamic and motivated individual to help lead it's site to success! Under the direction of Operations Management, the Adventure Activities Manager comprehensively runs daily operations while delivering a safe and tree-mendous guest experience through strong leadership skills, accountability for stringent safety procedures, and exceptional staff management. 

Essential Functions

1. Ensure site operations meet or exceed all safety standards such as inspections, audits, incident investigations, risk assessments, and all other internal/external requirements.
2. At the direction of Operations Management, meets financial objectives by working to budgets and making adjustments as necessary.
3. Support local marketing and sales initiatives, as directed by Operations Management.
4. Staff management activities, including recruitment, hiring, training, performance management, and communicating with all site support staff to ensure that exceptional guest service is provided and safety standards are met, all while maintaining a positive morale.
5. Manage activities operations through appropriate staffing, delegation, and sessions to meet guest demands and maintain health and safety standards.
6. Coordinate with the Operations to support, disseminate, and execute corporate policies and procedures as well as partner to develop site specific practices for staff management, procurement, marketing, maintenance, and risk assessments.
7. Maintain outstanding course condition and visual brand standards.
8. Support daily operations as necessary to meet site demands, including the ability to perform functions of course instructors such as general course maintenance, opening/closing procedures, working at height, delivering safety briefs to guests, monitoring third party participants in a high risk activity, and maintaining awareness of third party participants’ actions.
9. The ability to perform functions of rescue trained staff and undergo regular reassessments. 
10. Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
11. Performs other duties and responsibilities as required or requested.

Competencies

1. Guest/client focus 
2. Sales and marketing 
3. Financial management 
4. Staff management 
5. Problem solving/analysis 
6. Time management 

Required Education and Experience

1. High school diploma or equivalent.
2. At least one (1) year of experience in a supervisory or lead role OR any prior Go Ape experience.
3. At least one (1) year of experience managing day to day operations in a related field (amusement, entertainment, retail, etc.) OR any prior Go Ape experience.  
4. Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
5. Preferred Education and Experience
6. Prior experience in high ropes or zip line operations is a plus.

Additional Eligibility Qualifications

1. At least 18 years or older.
2. Must be able to meet guest participation requirements.
3. Ability to obtain CPR and First Aid Certification.
4. Ability to successfully complete rescue training.

Pay Rate: Starting at $19.00/hr

Status: Hourly

Type: Variable Hour, Seasonal

Schedule: Varies with operating season, Weekend availability required

What is Go Ape?

Go Ape is an outdoor adventure center offering self-guided treetop adventure courses, where guests explore the forest canopy, tackle suspended obstacles, navigate challenge elements, and ride zip lines. We're passionate about inspiring everyone to live life adventurously while giving back to our local communities. At Go Ape, you'll find a diverse and collaborative culture where everyone's voice is heard. We offer competitive compensation and benefits, including bonus programs, paid time off, healthcare plans, flexible scheduling, and more.

Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.