What are the responsibilities and job description for the Assistant Manager position at Go Ape USA?
Description
Go Ape is seeking a dynamic individual to help lead its aerial adventure park team in Williamsburg, VA! The assistant manager is responsible for supporting overall operations of the course and does so by maintaining exceptional guest service, staff support, and uphold course safety requirements.
Essential Functions
- Ensure each guest receives outstanding customer service by providing a guest friendly environment which includes greeting and checking in guests, maintaining outstanding standards, solid knowledge of Go Ape course, and all other components of guest WOW.
- Ensure all staff understand and adhere to all risk assessment and method statement processes.
- Help monitor sessions and staff site accordingly to meet guest demands and maintain health and safety standards.
- Support recruitment, training, development, and communication with all site staff.
- Support manager in overseeing functionality of course by performing tree inspections, safety inspections, and maintain appropriate course documentation.
- Support financial management tasks and sales of merchandise.
- Maintain site cleanliness and organization, including cabin and course.
- Support marketing and sales initiatives by promoting brand awareness, attend off-site events, and local market research.
- Assist with inventory management of operating equipment and merchandise.
- Partner with site manager to develop on-call schedule as to support necessary communications from head office when site is not operating.
- Maintain a positive relationship with park partners.
- Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
- Performs other duties and responsibilities as required or requested.
Competencies
- Staff management
- Customer/client focus
- Basic construction
- Communication proficiency
- Problem solving/analysis
Requirements
Required Education and Experience
- High school diploma or equivalent.
- Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
- Prior experience in a supervisory support or leadership role.
Preferred Education and Experience
- Prior experience in high ropes or zip line operations is a plus.
Additional Eligibility Qualifications
- At least 18 years or older.
- Must be able to meet guest participation requirements.
- Ability to obtain CPR and First Aid Certification.
- Ability to successfully complete rescue training.
Benefits
- Medical, Dental, & Vision Insurance
- FSA/HSA Options
- PTO, Floating Holiday, and Volunteerism Hours
- Voluntary Benefits (e.g., Disability, Term Life)
- 401k Participation
What is Go Ape?
Living life adventurously isn’t just a hashtag we use; it’s what we do. Go Ape is an outdoor adventure center with self-guided treetop adventure courses where guests explore the forest canopy, tackling suspended obstacles, navigating challenge elements and riding epic zip lines.
What’s it like working at Go Ape?
If you love adventure and want to work for a leader in the outdoor recreation industry, you’ll love Go Ape. Go Ape is more than just a unique job, we offer challenging and rewarding careers. We are a mission-driven organization, striving to inspire everyone to live life adventurously while giving back to the local communities we call home. Our diverse squad shares a passion for the environment, adventure and doing good. Go Ape is proud of our innovative, and highly collaborative culture, where everyone has the opportunity to contribute and be heard at all levels within the organization.
Pay Rate: Starting at 18.00/hr, further consideration based upon experience
Status: Hourly
Type: Full-time (30 Hours Per Week Avg over 12 mos)
Schedule: Varies with operating season, Weekend availability required
