What are the responsibilities and job description for the Assistant Site Manager position at Go Ape USA?
Description
Go Ape is currently seeking a motivated and dynamic individual to join it's management team. In this role, the assistant manager is responsible for supporting the location's manager in the overall operations of the course and does so by maintaining guest WOW, staff support, and uphold course safety requirements.
Assistant Manager Job Duties
- Ensure each guest receives outstanding customer service by providing a guest friendly environment which includes greeting and checking in guests, maintaining outstanding standards, solid knowledge of Go Ape course, and all other components of guest WOW.
- Ensure all staff understand and adhere to all risk assessment and method statement processes.
- Help monitor sessions and staff site accordingly to meet guest demands and maintain health and safety standards.
- Support recruitment, training, development, and communication with all site staff.
- Support site manager in overseeing functionality of course by performing tree inspections, safety inspections, and maintain appropriate course documentation.
- Support financial management tasks and sales of merchandise.
- Maintain site cleanliness and organization, including cabin and course.
- Support marketing and sales initiatives by promoting brand awareness, attend off-site events, and local market research.
- Assist with inventory management of operating equipment and merchandise.
- Partner with site manager to develop on-call schedule as to support necessary communications from head office when site is not operating.
- Maintain a positive relationship with park partners.
- Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
- Performs other duties and responsibilities as required or requested.
Competencies
- Staff management
- Customer/client focus
- Basic construction
- Communication proficiency
- Problem solving/analysis
Requirements
Required Education and Experience
- High school diploma or equivalent.
- Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
- Prior experience in a supervisory support or leadership role.
Preferred Education and Experience
- Prior experience in high ropes or zip line operations is a plus.
Additional Eligibility Qualifications
- At least 18 years or older.
- Must be able to meet guest participation requirements.
- Ability to obtain CPR and First Aid Certification.
- Ability to successfully complete rescue training.
Benefits
- Medical, Dental, & Vision Insurance
- FSA/HSA Options
- PTO, Floating Holiday, and Volunteerism Hours
- Voluntary Benefits (e.g., Disability, Term Life)
- 401k Participation
- Performance Bonuses
Pay Rate: Starting at $18.00/hr
Status: Hourly
Type: Full-Time
Schedule: Varies with operating season, Weekend availability required
What is Go Ape?
Go Ape is an outdoor adventure center offering self-guided treetop adventure courses, where guests explore the forest canopy, tackle suspended obstacles, navigate challenge elements, and ride zip lines. We're passionate about inspiring everyone to live life adventurously while giving back to our local communities. At Go Ape, you'll find a diverse and collaborative culture where everyone's voice is heard. We offer competitive compensation and benefits, including bonus programs, paid time off, healthcare plans, flexible scheduling, and more.
Salary : $18
