What are the responsibilities and job description for the Call Center Representative position at Go Hiya?
Who Are We?
At Go Hiya, we’re not your average call center. We’re a dynamic team of conversational wizards, solution seekers, and customer experience enthusiasts. Our mission? To make every interaction feel less like a transaction and more like a genuine human connection. We tailor our services to fit your brand’s voice like a glove—because your business is one of a kind, and your customers deserve nothing less.
Position Overview :
We are seeking a dedicated and customer-focused Call Center Representative to join our team in San Antonio. In this role, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide information about our products and services. Your goal is to ensure customer satisfaction by delivering professional and efficient service.
Key Responsibilities :
Identify customers’ needs, clarify information, research issues, and provide solutions.
Resolve customer complaints by determining the cause of the problem and selecting the best solution.
Maintain detailed records of customer interactions and transactions.
Meet personal and team qualitative and quantitative targets.
Follow communication procedures, guidelines, and policies.
Engage in active listening with callers, confirming or clarifying information as needed.
Qualifications :
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations professionally and multitask effectively.
Proficiency with computers and familiarity with CRM systems and practices.
Benefits :
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holiday pay.
Retirement savings plan with company match.
Opportunities for professional development and career advancement.