What are the responsibilities and job description for the Customer Service Associate position at Go-Hiya?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for every client. We value individuals who can demonstrate excellent phone etiquette and possess strong client service skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services to assist customers effectively.
- Analyze customer issues and provide appropriate solutions or escalate when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and enhance the customer experience.
- Ensure all communications adhere to company policies and standards.
- Assist in office tasks as needed to support overall operations.
Experience
- Proven experience in a customer support or client services role is preferred.
- Strong phone etiquette with the ability to communicate clearly and effectively in English; bilingual or multilingual skills are a plus.
- Familiarity with office environments and basic office software applications.
- Ability to analyze situations quickly and provide effective solutions.
- Excellent interpersonal skills with a focus on building relationships with clients.
- A proactive approach to problem-solving and willingness to learn new skills.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $3,400.00 - $4,200.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $3,400 - $4,200
