What are the responsibilities and job description for the Service Writer position at Go Indy Automotive?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will be responsible for providing exceptional customer service while managing service requests, facilitating communication between customers and technicians, and ensuring that all services are accurately documented. This role is crucial in maintaining customer satisfaction and driving the success of our service department.
Duties
- Greet customers promptly and professionally, addressing their service needs and inquiries.
- Accurately document customer information, service requests, and vehicle details.
- Transmit service orders to technicians while ensuring clear communication of customer concerns.
- Provide estimates for services including oil changes, tire services, auto body repairs, and other automotive needs.
- Manage the scheduling of appointments and follow up with customers regarding their vehicle status.
- Maintain records of services performed, parts used, and any recommendations for future services.
- Assist in automotive sales by promoting service packages and special offers to customers.
- Handle cash transactions accurately and securely during payment processing.
Requirements
- Previous experience in service writing or a similar role within the automotive industry is preferred.
- Knowledge of automotive services including oil changes, tire services, auto estimating, and auto body repair.
- Strong communication skills with the ability to convey technical information to customers clearly.
- Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
- Proficiency in cash handling procedures and customer relationship management systems.
- A passion for the automotive industry with a commitment to delivering outstanding customer service.
- Ability to work effectively in a fast-paced environment while maintaining professionalism.
Join our team as a Service Writer where your expertise will contribute to enhancing customer experiences and ensuring the smooth operation of our service department.
Job Type: Full-time
Pay: $500.00 - $700.00 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Mooresville, IN 46158 (Required)
Ability to Relocate:
- Mooresville, IN 46158: Relocate before starting work (Preferred)
Work Location: In person
Salary : $500 - $700