Customer Service Technician

The McPherson Board of Public Utilities is currently accepting applications for the position of Customer Service Technician in our Customer Service Department.

Education and Experience Required

-High school diploma

-Basic computer/iPad skills and familiarity with Word and Excel preferred

-Excellent communication skills

-Must possess and maintain a valid Kansas driver’s license

Essential functions include, but are not limited to:

• Wears BPU approved apparel including uniforms.
• Obtains meter readings on electric and water meters as requested.
• Must have basic knowledge in the use of an iPad and its functions.
• Ability to learn the company practices used in both the water and electrical service work. 
• Responsible for the daily pickup and delivery of mail to and from the Post Office and the City offices.
• Responsible for daily delivery of bank deposits to the appropriate financial institution.
• Ability to interact with customers in a sometimes-controversial environment for the purpose of collecting payments and/or disconnecting electrical and water services for nonpayment, both remotely and manually.
• Ability to read, disconnect, and reconnect water and electric meters both remotely and manually.
• Has a general knowledge of the policies and procedures of the BPU.
• Acknowledges some adverse working conditions may exist including inclement weather conditions and aggressive animals.
• Completes water leak service orders, communicating results with both the customer and Customer Service Department.
• Maintains garage, truck, and BPU equipment used by the Customer Service Technician.
• Responsible for basic building maintenance and other office duties as needed.
• Responsible for clearing parking lot walkways, including removal of snow, leaves, etc.
• Maintains excellent communication skills and good working relationships with all departments of the BPU.

Wage Range:  $20.00/hr. to $25.00/hr. - Based on experience and qualifications.

Application Materials:

In addition to a completed application, applicants will need to submit a current resume with references.  Applications will be accepted until the position is filled. 

PLEASE NOTE:   A resume will not be accepted as a substitute for the application form.  A fillable application form can be found at www.mcphersonpower.com under “About the BPU,” Careers tab.  The completed application and resume should be submitted to info@mcphersonpower.com

The McPherson Board of Public Utilities is an equal opportunity employer.

Salary : $20 - $25