What are the responsibilities and job description for the Customer Service Technician position at Go McPherson?
The McPherson Board of Public Utilities is currently accepting applications for the position of Customer Service Technician in our Customer Service Department.
Education and Experience Required
High school diploma
Basic computer / iPad skills and familiarity with Word and Excel preferred
Excellent communication skills
Must possess and maintain a valid Kansas driver’s license
Essential functions include, but are not limited to :
Wears BPU approved apparel including uniforms.
Obtains meter readings on electric and water meters as requested.
Must have basic knowledge in the use of an iPad and its functions.
Ability to learn the company practices used in both the water and electrical service work.
Responsible for the daily pickup and delivery of mail to and from the Post Office and the City offices.
Responsible for daily delivery of bank deposits to the appropriate financial institution.
Ability to interact with customers in a sometimes-controversial environment for the purpose of collecting payments and / or disconnecting electrical and water services for nonpayment, both remotely and manually.
Ability to read, disconnect, and reconnect water and electric meters both remotely and manually.
Has a general knowledge of the policies and procedures of the BPU.
Acknowledges some adverse working conditions may exist including inclement weather conditions and aggressive animals.
Completes water leak service orders, communicating results with both the customer and Customer Service Department.
Maintains garage, truck, and BPU equipment used by the Customer Service Technician.
Responsible for basic building maintenance and other office duties as needed.
Responsible for clearing parking lot walkways, including removal of snow, leaves, etc.
Maintains excellent communication skills and good working relationships with all departments of the BPU.
Wage Range : $20.00 / hr. to $25.00 / hr. - Based on experience and qualifications.
Application Materials :
In addition to a completed application, applicants will need to submit a current resume with references. Applications will be accepted until the position is filled.
PLEASE NOTE : A resume will not be accepted as a substitute for the application form. A fillable application form can be found at www.mcphersonpower.com under “About the BPU,” Careers tab. The completed application and resume should be submitted to info@mcphersonpower.com
The McPherson Board of Public Utilities is an equal opportunity employer.
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