What are the responsibilities and job description for the Chief Operating Officer position at Go Powertrain?
GO POWERTRAIN is committed to delivering excellence in our industry by optimizing processes, enhancing customer satisfaction, and driving bottom-line results. We are seeking a dynamic and experienced Chief Operating Officer to lead our team, refine operational workflows, and collaborate across departments to solve challenges efficiently.
**Job Responsibilities:**
- Handle customer escalations with professionalism, ensuring timely resolution and customer satisfaction.
- Develop, implement, and refine Standard Operating Procedures (SOPs) to enhance efficiency and consistency.
- Drive bottom-line results by optimizing costs, improving productivity, and streamlining workflows.
- Oversee and optimize day-to-day operations, ensuring smooth execution across all business functions.
- Lead, mentor, and inspire the operations team to achieve high performance and continuous growth.
- Work collaboratively with multiple departments, acting as a problem-solving liaison to enhance cross-functional processes.
- Identify areas for operational improvement and implement strategic initiatives to increase efficiency.
- Monitor key performance indicators (KPIs) to track progress and drive data-driven decision-making.
- Ensure compliance with company policies, industry regulations, and best practices.
- Foster a positive, high-energy work environment that promotes accountability and innovation.
**Qualifications:**
- Proven experience in operations management or a related leadership role.
- Strong problem-solving skills and ability to work cross-functionally to drive solutions.
- Excellent leadership, mentoring, and team-building abilities.
- Exceptional organizational and time-management skills.
- Ability to handle customer escalations with a solutions-oriented approach.
- Experience in developing and implementing SOPs.
- Strong analytical skills with a focus on process optimization and efficiency.
- Proficiency in using operational and performance-tracking software.
- Effective communication skills, both written and verbal.
