What are the responsibilities and job description for the Operations Director position at Go Powertrain?
About Us
GO POWERTRAIN is dedicated to delivering excellence in our industry by optimizing processes and enhancing customer satisfaction.
Job Description
We are seeking a seasoned Chief Operating Officer to lead our team, refine operational workflows, and collaborate across departments to drive efficiency and results.
Key Responsibilities:
- Customer Service: Handle customer escalations with professionalism, ensuring timely resolution and customer satisfaction.
- Operational Improvement: Develop, implement, and refine Standard Operating Procedures (SOPs) to enhance efficiency and consistency.
- Financial Performance: Drive bottom-line results by optimizing costs, improving productivity, and streamlining workflows.
- Team Leadership: Oversee and optimize day-to-day operations, ensuring smooth execution across all business functions.
- Mentorship and Development: Lead, mentor, and inspire the operations team to achieve high performance and continuous growth.
- Cross-Functional Collaboration: Work collaboratively with multiple departments, acting as a problem-solving liaison to enhance cross-functional processes.
- Process Optimization: Identify areas for operational improvement and implement strategic initiatives to increase efficiency.
- Data-Driven Decision Making: Monitor key performance indicators (KPIs) to track progress and drive data-driven decision-making.
- Compliance: Ensure compliance with company policies, industry regulations, and best practices.
- Work Environment: Foster a positive, high-energy work environment that promotes accountability and innovation.
