Claims Supervisor - West

Description

We are seeking a proactive and experienced Claims Supervisor with a proven track record in managing insurance claims processes and exceptional analytical skills. As a driving force behind our auto claims, you will play a critical role in ensuring our teams and guests receive top-tier service and support. This role demands a detail-oriented professional with excellent communication and leadership abilities, capable of navigating complex claims issues and driving continuous improvement in our processes.

Key Responsibilities:

1. Claims Supervisor: Oversee the entire claims process for the Western US, from initial report to final resolution, ensuring timely and accurate handling of all claims.
2. Process Improvement: Identify opportunities for process enhancements and implement best practices to improve efficiency and customer satisfaction.
3. Compliance and Documentation: Ensure all claims are handled in compliance with company policies, industry regulations, and legal requirements. Maintain thorough and accurate documentation of all claims activities.
4. Customer/Guest Service Excellence: Provide exceptional customer service to claimants, addressing their concerns and ensuring a positive experience throughout the claims process.
5. Claims Analysis: Conduct detailed analysis of claims data to identify trends, root causes, and areas for improvement. Prepare and present reports to senior management.
6. Collaboration: Work closely with other departments, including fleet, operations, risk management, and legal, to ensure a cohesive approach to claims management.
7. Conflict Resolution: Address and resolve escalated claims issues, employing strong negotiation and conflict resolution skills.
8. Strategic Planning: Contribute to the development of strategic plans for the claims department, aligning with organizational goals and objectives.
9. Technology Integration: Leverage innovative technologies and tools to streamline claims processes and enhance overall efficiency.
10. Performance Metrics: Establish and monitor performance metrics for the claims team, driving continuous improvement and accountability.
11. Vendor Management: Manage relationships with external vendors, such as independent adjusters and legal firms, ensuring they meet our service standards and deliver value.

Full-Time Employee Company Benefits

• Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees
• Medical - Discounted rates for individual employees
• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
• Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state ie California, Hawaii, New Jersey, and New York ) for individual employees
• Employee Assistance Program
• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Assistance
• Pharmacy Discount Programs through CVS, Prudent RX & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge!
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays (7)
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Employee Wholesale Auto Purchase Program
• Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
• Access to a full library of hundreds of online professional career training, from sales to software and nearly everything in between!

Go Rentals is an Equal Opportunity Employer:

We are committed to providing a workplace that is free from discrimination of any kind. We promote diversity and inclusion in all aspects of employment, including recruitment, hiring, promotions, and other employment practices. We comply with all applicable laws and regulations, including the California Fair Employment and Housing Act (FEHA) and Federal Anti-discrimination laws.

From a federal perspective, we adhere to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), the Americans with Disabilities Act (ADA), and other federal laws that prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal or state law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by state or federal law. We encourage individuals from underrepresented groups to apply and join our team. If you have a disability and require reasonable accommodation in the application or hiring process, please get in touch with us. We are committed to ensuring equal opportunity for all qualified individuals. Go Rentals prohibits any form of discrimination or harassment in the workplace. We take complaints seriously and will take appropriate action if any such conduct is reported.

We believe that a diverse and inclusive workforce is essential to our success. By working together and valuing our differences, we can continue to create an environment where everyone feels respected and has the opportunity to thrive.

Qualifications

• Education: Bachelor's degree in Business Administration, Risk Management, or a related field preferred.
• Experience: Minimum of 5 years in claims management (automotive focus), with a proven track record in leading and developing high-performing teams.
• Skills:
  • Strong analytical and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Demonstrated leadership and team management abilities.
  • Proficiency in claims management software and Microsoft Office Suite.
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
  • High attention to detail and accuracy.
  • Excellent judgment and decision-making capabilities.

Salary : $33 - $39