Area Sales Manager

Job Title: Area Retail Sales Manager – Go! Stores

FLSA: Hourly

Reports to: Director of Retail Sales

ABOUT US:

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.

We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers.

Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.

Our Values:

We are a family-owned business and believe in operating responsibly and with heart.

Our values are the foundation to our business.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency: How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

Overview:

The Area Sales Manager is responsible for driving sales and managing total operations in a retail store environment and territory. This role will manage various retail operations. Must be an excellent leader with abilities to operate and manage various stores. Goal is to ensure stores will meet and exceed sales expectations. Manager must create an engaging and fun experience for our customers and a challenging and rewarding opportunity for our associates. Successful managers are interactive, KPI driven, high energy, and consumer focused.

Essential Functions:

Leadership

• If any deficiencies are found, work closely with management and staff to clearly outline
• Serve as a resource for Store Managers (SM) and have accountability with their success
• Clearly communicate sales and KPI goals and report results daily
• Must be skilled in leadership, coaching and training, sales generation, and strategic planning
• Work with SM on customer service, communication, conflict resolution, business acumen, time-management
• Report to senior executives on progress and issues and assist upper management in business decisions
• Address problem areas and assist store manager in developing a plan of action to correct the problem in a timely manner

Retail Sales

• Practice Active Selling
• Monitor sales on a daily basis and meet daily with store managers to review sales reports
• Manage cost and labor by reviewing schedules and inventory
• Visit stores and evaluate operations, cleanliness and efficiency of each area

Staff Management

• Hold team accountable for results
• Recruit, hire and train & train new managers in their direct area
• Facilitate teamwork, active engagement and regulate team meeting
• Performance evaluations and metrics
• Monitoring the performance of personnel and provide coaching and feedback as needed
• Talent management
• Work with HR with all employee relations, disciplinary issues and terminations

Store Operations

• Be absolutely accountable for cash handling and deposits
• Assist with the building and break down of kiosk and in line location
• Protect inventory by maintaining appropriate receiving, markdown, and POS processes
• Assist Loss Prevention with shrinkage/ cash losses that may occur in stores
• Assist and communicate to Managers in seasonal locations the policies and processes
• Must have experience and be proficient in general retail software
• Travel over 50% during 4th quarter

Qualifications/Basic Job Requirements:

• Proven successful experience as a retail senior manager with sales focus
• 3 years of retail experience / management experience
• Proven ability to drives sales
• Create a customer focus environment
• Excellent problem-solving abilities
• Strong organizational and strong leadership skills
• Exceptional communication and interpersonal skills
• Enthusiasm about being an impactful and innovative leader
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
• High integrity, accountability, reliability, and responsible individual who is open to feedback
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
• Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office
• Able to perform basic math functions
• Flexible and strives in fast paced environment
• Attention to detail
• Must have a valid driver’s license with a clean driving record
• Must be able to stand for several hours a day and lift up to 50lbs
• Standing for long periods of time.

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.

____________________________________________________________________________________

PHYSICAL DEMAND - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to use hands to finger, handle, or feel.
• The employee is required to stand; walk; reach with hands and arms.

WORK ENVIORNMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job working in a retail sales environment. The noise level in the work environment is usually moderate.

Physical and Mental Requirements/Work Environment:

Retail Store Environment

The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

_ Color Perception (Red, Green, Amber)

X Seeing

X Clear Speech

X Touching

X Hearing/Listening

X Finger

X Hand (repetitive hand and wrist motion)

X Dexterity

X Climbing

_ Ability to Mount and Dismount Forklift/Truck

X Bending/Pushing/Pulling

X Lifting (up to 50 pounds)

X Carrying (up to 50 pounds)

X Driving (local/over the road)

X Ability to move distances within and between locations/offices

X Standing for long periods of time

Mental/Reasoning Requirements:

X Reading-Simple

X Reading- Complex

X Writing- Complex

X Writing-Simple

X Basic Math Skills

X Analysis/Comprehension

X Judgment/Decision Making

X Clerical

Work Environment:

X Shift Work

X Works Alone

X Works with others

X Verbal Contact w/Others

X Face-to-Face Contact

X Inside

_ Outside

_ Extreme heat

_ Extreme Cold

_ Mechanical Equipment

X Noise

_ Pressurized Equipment

X Electrical Equipment

_ High Places

X Moving Objects

_ Fumes/Odors

_ Hazardous/Materials

X Dirt/Dust

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.