Dispatch Operations Supervisor

Dispatch Operations Supervisor – GO2 Delivery
📍 Location: Virginia Beach, VA
🕒 Schedule: Monday – Friday (including some midshifts to oversee evening Dispatchers)

GO2 Delivery is expanding! As a premier medical courier service specializing in time-sensitive pharmaceutical and medical specimen deliveries, we are growing rapidly and seeking a customer service-driven Operations Supervisor to lead our dispatch team, ensure exceptional service, and drive performance in a fast-paced logistics environment.

Why Join GO2 Delivery?

✅ Leadership Opportunity – Play a key role in shaping and leading our customer service and dispatch operations.
✅ Service-First Culture – We thrive on collaboration, proactive problem-solving, and delivering outstanding customer experiences.
✅ Fast-Paced & Impactful Work – Be part of a critical industry ensuring life-saving deliveries are made on time.

What You’ll Do:

• Lead & Develop the Dispatch Team – Mentor, train, and manage dispatchers, fostering a high-performance, customer-focused work environment.

• Ensure Outstanding Customer Service – Serve as the primary escalation point for client concerns, ensuring timely resolution and proactive communication.

• Oversee Daily Dispatch Operations – Coordinate workflows, assign deliveries, and manage Independent Contract Couriers to ensure efficient scheduling.

• Drive Performance & Results – Monitor key operational metrics, identify trends, and implement improvements to enhance efficiency and service reliability.

• Optimize Scheduling & Routing – Ensure deliveries are assigned strategically, balancing driver availability, customer needs, and on-time performance.

• Solve Problems in Real-Time – Quickly address service issues, last-minute changes, and urgent orders to maintain smooth operations.

Key Responsibilities:

Leadership & Dispatch Operations Oversight

• Directly oversee and support the Dispatch Team and Logistics Coordinator, ensuring compliance with scheduling and performance standards.

• Provide coaching and feedback to dispatchers, ensuring adherence to company policies and best practices.

• Continuously assess dispatch workflows and implement process improvements to enhance accuracy and efficiency.

• Act as a point of escalation for operational challenges, ensuring swift resolutions that align with customer expectations.

Independent Contractor Management

• Ensure all scheduled routes and STAT orders are assigned efficiently and within required timeframes.

• Monitor driver availability and collaborate with the Dispatch Operations Coordinator to maintain a reliable IC driver pool.

• Assist in real-time adjustments to driver schedules to meet fluctuating demands.

Customer & Client Service Leadership

• Serve as the lead contact for escalated customer service issues, ensuring a swift and satisfactory resolution.

• Ensure dispatchers communicate proactively with clients regarding order status, delays, or changes.

• Build and maintain strong client relationships through reliable service and proactive problem-solving.

Performance Monitoring & Reporting

• Track and analyze dispatcher performance, identifying areas for improvement and training opportunities.

• Prepare reports on key metrics such as order volume, on-time performance, and service challenges.

• Work closely with the Operations Manager to implement initiatives that enhance efficiency and service quality.

What We’re Looking For:

✔ Experience: 3 years in a customer service leadership role, preferably in logistics, dispatch, or operations management.
✔ Proven Leadership Skills: Ability to lead, mentor, and develop high-performing teams in a fast-paced environment.
✔ Customer-Centric Mindset: Strong background in ensuring top-tier customer service and handling escalations effectively.
✔ Operational & Problem-Solving Abilities: Adaptable and solution-oriented, with a knack for optimizing processes and resolving challenges quickly.
✔ Tech-Savvy: Proficiency in dispatch software, GPS tracking tools, and operational reporting.
✔ Industry Knowledge: Experience in medical courier services is a plus but not required.

Pay & Benefits:

💰 Salary: $50,000 - $60,000 annually
💼 Benefits Package Includes:

• 401(k) matching

• Health, dental, and vision insurance

• Life and disability insurance

• Paid time off & holiday pay

Join a Growing Team & Make an Impact!

If you’re a dynamic leader with a passion for customer service, operations, and team development, we’d love to hear from you!

Apply today!

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