What are the responsibilities and job description for the Intake and Scheduling Coordinator position at GOALS for Autism, Inc.?
The Intake And Scheduling Coordinator is a key support position with GOALS for Autism. This position is responsible for the coordination and scheduling of all 1:1 therapy sessions, organizing the availability of time and location for clients and therapists to make the most convenient and suitable schedule possible. This position is responsible for the first contact with a client, up to the start of the assessment process. The Intake and Scheduling coordinator helps us make an impact in the lives of all clients and their families daily. This is a remote/telecommute position but you must live in the Boise area.
Role and Responsibilities
- Collaborates with the Scheduling manager on schedules for new therapists.
- In collaboration with case supervisors, build schedules for clients.
- Notifies recruiting department for staffing needs.
- Regularly meets with the Intake manager and Hiring & Recruiting Director to discuss case and staff needs
- Track and analyze cancellations, substitutions and make-ups to minimize cancellations and missed sessions.
- Find coverage for sick calls, track make-up sessions, and help schedule make-up sessions.
- Reports excessive call outs to Human Resources and the appropriate supervisors.
- Maintain patient confidentiality as defined by HIPAA compliance laws
- Documents all contacts and case information by keeping clinical supervisors informed
- Acquire all necessary, initial screening information for potential clients interested in services with GOALS.
- Manage waitlists daily by adding clients, removing clients, referring clients, and checking in with families about continued interest to pursue GOALS services.
- Follow up on referrals for which GOALS has not received an authorization no later than 2 business days after receipt of referral.
- Compile and maintain a list of service providers in all areas served by GOALS to aid current and potential families in locating services.
- Other duties as assigned by management
Qualifications:
- Computer Proficient and well versed in MS Office and Google Apps
- Customer Service skills essential
- Excellent communication skills
- Highly detailed-oriented and organized
- High patience level
- Capable of multitasking and handling difficult situations
- Capable of adhering to deadlines and communicating expectations
- Strong typing skills needed
- Associate’s Degree from an accredited College or University preferred
- Minimum of a High School Diploma required
- Experience in Medical or ABA Office preferred
- One year of related professional experience preferred
Special Qualifications (Skills, Abilities, Licenses):
- Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population
- Excellent written and verbal communication skills and the ability to multitask and handle large amount of email correspondence
- Strong decision-making skills with the ability to multitask, self-motivate and function as part of a team
- Able to exercise confidentiality and discretion pertaining to the work environment
- Able to appropriately interpret and implement policies, procedures, and regulations
- Able to obtain criminal record clearance through Department of Justice
- Excellent interpersonal relationship skills and the ability to work with individuals of all levels
- Able to demonstrate effective time management
- Applicable knowledge of all computer applications such as Excel, Word and PowerPoint
- Ability to work for extended periods at computer workstation (90% )
Pay: $20 per hour
Hours: 32- 40 hours per week
Benefits:
Full Time - Minimum of 32 hours a week
- Medical, Dental, Vision, Life Insurance
- 401k
- Telehealth Healthcare Specialists - Including free Mental Health Therapists Visits/Urgent Care/Specialty Care
Salary : $20
