What are the responsibilities and job description for the Fraud Investigator position at GOAT Group?
Job Description
Job Description
About the Team
At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.
In this role, you will :
- Review all orders and alerts on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
- Maintain or exceed review volume expectations with minimal errors or complaints
- Review and analyze various notifications and escalations to identify fraudulent transactions
- Provide timely and accurate response to emails and / or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc.
- Analyze fraud transactions, chargebacks and terms of use abuse to identify, summarize, communicate and report fraud trends
- Monitor and review daily, weekly and monthly fraud and abuse rates to assist in the development of strategies to help mitigate losses and reduce loss and abuse rates
- Manage and maintain fraud strategy by identifying, creating, and reviewing fraud rules and processes
- Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness
- Work closely with other members of the team by handling questions and escalations and continuously improving internal processes
- Mentor fraud specialists to improve and sustain performance
- Maintain effective working relationships across internal and external teams as necessary
- Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks
- Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
- Manage the queue volumes with little to no supervision
- Must be able to work weekends and non-traditional shifts
We are looking for :
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role / level, a candidate's skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range : 65,000—$81,500 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and / or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.
Salary : $65,000 - $81,500
