What are the responsibilities and job description for the Loss Prevention Representative position at GOAT Group?
About the Company
The GOAT Group is a leading e-commerce platform for authentic sneakers, apparel, and accessories. Our global community of over 60 million members spans 170 countries, and we operate four distinct brands: GOAT, Flight Club, Grailed, and alias. We're dedicated to delivering high-quality products and exceptional customer experiences.
Our Team
We're a dynamic and collaborative team that's passionate about providing exceptional customer experiences. Our team members are experts in their fields and are dedicated to delivering high-quality products and services.
Job Summary
We're seeking a highly motivated and detail-oriented Loss Prevention Representative to join our Asset Protection team. As a key member of our team, you will play a crucial role in maintaining the security and integrity of our assets and ensuring a safe and secure work environment for our employees.
Responsibilities
- Develop and maintain healthy relationships with staff, vendors, and guests while demonstrating exceptional customer service skills
- Maintain a professional appearance at all times and adhere to company uniform standards
- Assist in reviewing POST Orders for assigned facilities
- Ensure compliance with facility-level IIPP Program, Emergency Evacuation Procedures, and Fire Prevention Program
- Support access control compliance, visitor programs, and access card audits
- Examine and record logistics carrier information according to CTPAT compliance standards where applicable
- Complete opening/closing checklists and communicate findings
- Collaborate with local management teams on planned and special events
- Control entrance and departure of employees, visitors, and vehicles in accordance with company policy
- Conduct thorough package inspections and monitor surveillance cameras
- Document unlawful/suspicious activities and review CCTV footage
- Evict trespassers and violators while following legal protocols
- Perform other duties as assigned by Asset Protection, Workplace Services, and Operations
