What are the responsibilities and job description for the Customer Operations Specialist (Spanish speaking) position at GoCardless?
The role
You will be a point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English-speaking, and Spanish clients on a daily basis. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. Furthermore, you’ll become an expert in all things SEPA.
As a Specialist your role will be more than just helping customers; you’ll be working to improve processes, help team mates work together to meet common goals, and work with management to boost customer satisfaction & experience. You’ll also be needed to help de-escalate situations and help to find solutions to escalations.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
What excites you
- Helping people grow their businesses and client bases
- Investigating problems and solving them efficiently with team work
- Working in a diverse team, with some office time to collaborate
- Speaking English and Spanish on a daily basis
- Growing and developing your career proactively
What excites us
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Fluent English speaker & Spanish
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
- Understanding of Compliance/KYC
Salary range - €1500 - €1750 monthly (Gross)
Salary : $1,500 - $1,750
