What are the responsibilities and job description for the Client Success Analyst position at GoCo?
Our mission at GoCo is to help small businesses spend less time on manual, painful, and complex HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!
About this role:
The Client Success Analyst is an exciting opportunity to be a part of a relationship-focused client service team. Daily activities include handling Help Desk inquiries, keeping client payroll systems up to date, and answering incoming support calls. You would have involvement in the client implementation process and services, and work towards a variety of team initiatives while keeping documentation up to date.
We are excited to have someone who is energized by helping clients succeed and enjoys creative problem solving. Because we are a small tech start-up, your contributions will have a high impact on the business giving you great purpose. You will be part of our Client Success team, reporting to the Client Success Analyst Manager, and you will have tremendous opportunities to grow and develop in this role.
What will I be doing?
- Collecting data from insurance carriers, payrolls, and other HR platforms
- Answering incoming client calls and emails
- Completing Help Desk inquiries
- Managing day to day tasks for active client accounts
- Being extremely thorough, nothing can slip through the cracks
Necessary Skills
- Knowledge of Microsoft Office and Google Suite
- Must feel comfortable working with numbers
- Familiarity with a project management software, we use Wrike
- Familiarity with a client management software, we use Hubspot
- Extremely organized and detail oriented
- Industry knowledge, specifically in human resources, benefits and/or software, is a big plus
- Excellent verbal and written communication skills
- Ability to work autonomously and independently
- Collaborative, positive attitude, and self-motivated
Benefits and Perks
- Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
- Equity/Stock options
- Flexible paid time off
- Paid parental leave
More reading, for your leisure
A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!
You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
