What are the responsibilities and job description for the SOLIDWORKS Applications Engineer position at GoEngineer?
About this opportunity:
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.
Your key contributions in this role will be:
As an Application Engineer, you will be providing winning technical sales presentations, customer support, mentoring services, and on-line content creation. This customer-facing position requires exceptional communications skills and proficiency in identifying product solutions that answer our customer’s challenges. An ideal candidate will have expertise in Creo or Inventor. SOLIDWORKS experience is a plus but not required. SOLIDWORKS will be learned on the job. You will provide support to a wide range of customers from many industries in the use of SOLIDWORKS applications and related solutions. Primary responsibilities include product presentations, instruction, customer service, mentoring services, and creative content creation.
- Demonstrate Software capabilities to prospects and customers in front of a live audience and/or via web meetings.
- Support the Sales Team with product knowledge, demonstrations, meeting agendas, strategy, and correspondence.
- Troubleshoot and provide resolution to customer issues regarding SOLIDWORKS, Installation, and add-on/complementary products such as Simulation and PDM tools.
- Collaborate with other technical colleagues for knowledge-building and skills-sharing.
- Research industry trends and competitive technologies
- Create web-based content (videos/tutorials) showing software features, capabilities, and trends.
- Obtain and maintain industry certifications (CSWP, CSWE, Elite, and other product-specific exams)
- Instruct Training Classes for customers (classroom, custom, and/or web-based)
- Visit Customers at their facility to understand their designs and manufacturing processes.
We are looking for candidates with the below experience and skills, however, even if you do not meet all the above listed requirements, very interested candidates should still apply:
- Exceptional communication and follow-up skills
- Public speaking
- Professional demeanor
- Strong verbal and written communication skills as well as excellent customer relations skills
- Friendly, helpful attitude
- Possess excellent problem definition and problem-solving skills.
- Ability to multi-task, prioritize, organize.
- Self-starter with the ability to take initiative and accomplish tasks.
- Willingness to travel
- Some SOLIDWORKS background and familiarity
- Strong familiarity with Microsoft Operating Systems, MS Office products and related hardware devices
- Mechanical Engineering degree, or equivalent job experience/credentials
Position Hours & Location: This can be an in-office or hybrid position, with typical office hours of 8-5 M-F. Some light regional travel is possible.
More about what GoEngineer offers:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
- Participation in GoEngineer's unlimited PTO program from day one of employment.
- 401(k) Plan that includes up to a 6% company match, 100% vested day one.
- Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
- Generous HSA Contribution with participation in the High Deductible Health Plan.
- Employer paid Life Insurance policy; optional Supplemental Life available.
- Employer paid Short-Term and Long-Term Disability Benefits.
- Dental, Vision, and other Ancillary benefits.
