What are the responsibilities and job description for the Technical Support Engineer position at GoEngineer?
The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers :
- Incoming ticket queue management
- Investigation of customer's issue
- Troubleshooting sessions
- Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
- Creation and monitoring of Support Requests through Dassault Systemes
- Perform any other duties as assigned by the supervisor.
In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.
Requirements
SKILLS
REQUIREMENTS
Hours & Competitive Compensation Includes : This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office. We offer a competitive base pay plus benefits detailed below.
More about what GoEngineer offers : At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include :
