What are the responsibilities and job description for the Plumbing Service Manager position at Goettl Air Conditioning and Plumbing?
At Goettl Air Conditioning and Plumbing, we value our employees, by providing the following benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- Comprehensive benefits package, including health insurance.
- A collaborative, supportive work environment aligned with our commitment to excellence.
KEY RESPONSIBILITIES
- Oversee technician performance on every job, ensuring exceptional customer experiences.
- Lead weekly sales meetings to review repair trends, channel sales, and system performance.
- Assist technicians in creating the most effective system designs for customer needs.
- Communicate marketing campaigns and promotions to the team.
- Track, analyze, and review branch sales KPIs, including gross close rates and average ticket size.
- Present repair and replacement options to customers virtually or by phone.
- Conduct bi-monthly sales reviews and ongoing coaching for technicians.
- Monitor compliance with Goettl standards and ensure accurate job data collection.
- Time manage technician schedules and provide real-time support.
- Participate in technical training sessions to enhance team skills.
Required Skills:
- Outstanding communication and public speaking abilities.
- 3 years in Plumbing service and sales
- Strong organizational and time management skills.
- Proficiency in MS Office, email tools, and related technology.
- Two years of leadership, team training, or coaching experience.
- ServiceTitan software experience is a plus.
Goettl is committed to providing a workplace free of discrimination and harassment.
Ready to lead and make an impact? Apply today to join our team and help us continue doing things the right way—not the easy way.
Education
Preferred- High School or better
Licenses & Certifications
Required- Drivers License
