What are the responsibilities and job description for the Customer Service position at GOFO Express?
Job Responsibilities:
- Manage customer conversations across all our support channels (in-store, online, and via phone);
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support;
- Proactively take steps to enhance the customer experience;
- Share relevant customer feedback to help us improve our offerings;
- Evaluate our customer support processes, devise improvements, measure results, and iterate;
- Report on key customer service metrics and identify noteworthy trends.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Language:
- English and Mandarin (Required)
Ability to Commute:
- Carteret, NJ 07008 (Required)
Work Location: In person
Salary : $21 - $23
