Terminal Operation Specialist

Job Title: DSP (Delivery Service Partner) Operations Specialist

Location: Orlando
Job Type: Full-Time

About the Role:
We are seeking a highly motivated and detail-oriented DSP Operations Specialist to join our team. In this role, you will play a key part in managing and optimizing our delivery service partnerships to ensure seamless operations and exceptional customer experiences. If you have a passion for logistics, strong communication skills, and the ability to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
• Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
• Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.
• Monitor package deliveries to ensure accurate tracking and on-time performance.
• Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
• Analyze performance metrics and identify opportunities for process improvement.
• Ensure DSPs comply with company policies, contractual agreements, and industry standards.
• Collaborate with internal teams to develop and align on delivery strategies.

Qualifications:

• Mandarin fluency is required to effectively communicate with partners and team members.
• 1-3 years of experience in logistics operations, vendor management, or a related field (experience with DSPs is a plus).
• Strong negotiation, communication, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with logistics systems and industry regulations is preferred.
• Educational background in logistics, supply chain management, analytics, engineering, or a related field is a plus.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Collaborative and supportive team environment.
• Career growth and development opportunities.

How to Apply:
If you’re excited about this opportunity, please submit your resume and a brief cover letter detailing your relevant experience and why you’d be a great fit for this role. We look forward to hearing from you!

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift

Application Question(s):

• Please send your Wechat ID and resume to me if you want to apply this Job！

Language:

• Chinese (Required)

Ability to Commute:

• Orlando, FL 32808 (Required)

Ability to Relocate:

• Orlando, FL 32808: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $27