What are the responsibilities and job description for the Customer Support Representative - Chicago, IL position at GOGcG?
Overview
As our client base continues to expand, GCG is looking for a Customer Support Representative to support the Inside and Outside Sales team for our Connectivity and Network Solutions (CNS) division!
In this role, you will contribute to the team's success by providing best-in-class support to our sales team, entering customer orders and quotes into our Enterprise Resource Planning (ERP) system, logging customer activity in our CRM system (Salesforce), sourcing products and pricing, and providing customers with order statuses and shipment updates.
We welcome previous customer service experience but are happy to train applicants looking to grow their skills.
Work Schedule: 8 AM to 5 PM Central Time Mon-Fri
Location: 8550 W. Bryn Mawr Ave Chicago, IL
What you'll do
- Enter customer quotes into our ERP system; obtain correct part numbers and pricing and ensure the correct accounts are used
- Process customer orders over the phone, fax, email, and chat and advise customers on the status of their order using our CRM database to enter notes
- Provide administrative support to inside and outside sales staff
- Build and maintain strong partnerships with Customers and Suppliers
What you'll bring
- 3 to 4 years of previous in sales / customer support experience in a business-to-business sales environment
- Demonstrated proficiency with MS Office Suite (Outlook, Excel, Teams, Word)
- Excellent communication and relationship building skills
- Strong attention to detail
What we offer
- Competitive hourly rate of $22.00 - $24.00 and performance based bonus potential
- Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
- PTO plan with company paid holidays (7)
- 401K with employer contribution
- An employee-centric company that values and truly appreciates our most important asset: You!
About GCG
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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Salary : $22 - $24
