What are the responsibilities and job description for the Customer Support Specialist- Rochester Hills, MI position at GOGcG?
Overview
As our client base continues to expand, GCG is looking for a Customer Support Specialist to support our Sales team. In this role, you will be responsible for assisting customers over the phone and via electronic inquiries, entering customer orders and quotes into our Enterprise Resource Planning (ERP) system, sourcing products and pricing, and assisting the inside sales staff with other tasks.
Hours: 8:00am-5:00pm Mon-Fri
Location: 2119 Austin Ave Rochester Hills, Michigan 48309
What you'll do
- Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
- Enter quotes into the ERP system
- Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
- Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
- Actively participate in opportunities to improve individual knowledge of the company, products, and systems
- Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
- Work toward and contributes to the success of all individual and team goals/metrics
- Support phone coverage as needed
- Perform other duties
What you'll bring
- 1 years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
- Proficiency with the Microsoft Office suite
- Ability to work effectively under pressure in a deadline driven environment
- Professional verbal and written communication and listening skills
- Ability to communicate with a diverse population of people
- Ability to work in a team environment
- Ability to think critically and analyze issues based on data
What we offer
- Competitive hourly pay
- Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
- PTO plan with company paid holidays
- 401K with employer contribution
- An employee-centric company that values and truly appreciates our most important asset: You!
About Genuine Cable Group (GCG)
At GCG, We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation, and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the county. Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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