Field Service Automation Specialist - Indianapolis, IN

Overview

The GCG Automation & Factory Solutions Technical Services team is growing, and we are now seeking a Automation Field Service Engineer to help us expand our service offerings and support customers across the Ohio, Indiana, and Kentucky region.

In this role, you will serve as a technical expert in automation controls and related electrical components, supporting customers from project start to finish—including hardware selection, troubleshooting, programming, and on-site commissioning. You will also play an important role in internal training and mentorship, helping elevate the overall technical capabilities of our team.

This position is ideal for a self-motivated engineer who enjoys working in the field, solving problems, and contributing to automation success across a wide range of industries.

For this role, we are seeking candidates in the area surrounding Indianapolis, IN to accommodate ease of travel to customer sites around Ohio, Kentucky, and Indiana.  When not engaged in work related travel to customer sites or corporate facilities, this position offers a remote work arrangement however, travel could be as much as 50% depending on work volume. 

What You’ll Do

Technical Service & Project Support

• Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.)

• Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs)

• Execute and manage multiple service projects throughout their lifecycle

• Provide on-site and remote technical support, ensuring timely and high-quality service delivery

Customer Engagement & Training

• Present and promote automation solutions to customers and prospects

• Conduct technical training sessions for customers and internal staff on electrical and automation products

• Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions

Team Collaboration & Mentorship

• Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences

• Act as a mentor and technical coach to junior team members, helping them grow their skills

• Contribute to knowledge-sharing across the service team and support the standardization of best practices

What You’ll Bring

Education

• Required: Associate’s degree in Engineering (Electrical or Electrical Engineering Technology), a technical degree, or equivalent industry experience

• Preferred: Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering or equivalent 4-year post-secondary education

Experience

• Required: 3–4 years of industry experience working with automation controls and electrical components

• Preferred: 5 years of experience including customer-facing support of PLCs, motion control, sensors, safety devices, and fluid power systems

• Background in working with electrical distributors, engineers, and industrial clients is highly desirable

Technical & Interpersonal Skills

• Strong knowledge of automation systems, component selection, and programming

• Proficiency with vendor configuration tools for product sizing and selection

• Ability to present technical concepts clearly to both technical and non-technical audiences

• Positive attitude, strong math and computer skills, and a goal-oriented mindset

• Preferred: Knowledge of motion systems, trigonometry, calculus, and technical writing

What we offer

• Competitive annual salary
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more  
• Clean driving record
• PTO plan with company paid holidays  
• 401K with employer contribution  
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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