Sales Development Customer Support Specialist - Collegeville, PA

Do you take pride in providing support to a high performing sales team? If so, Allied Wire & Cable’s (AWC) Sales Development Customer Support Specialist position could be your next career home!

As an AWC Sales Development Customer Support Specialist you’ll:

• support key members of our Business Development team
• enter detailed wire and cable orders accurately and efficiently
• enter new customer information into the appropriate sales software platform (CRM and ERP)
• distribute requests for quotes and product information to your assigned Business Development Reps
• provide shipment status updates to keep customers and internal partners informed
• facilitate clear communication between account managers, purchasing, and warehouse / shipping teams to ensure accuracy of order information
• field incoming customer calls as needed regarding order inquiries

If you are looking for an opportunity to join a team of top producers and contribute to continued business growth with a recognized name in industrial distribution, apply now!

This role offers a hybrid work arrangement (3 days in-office, 2 days remote) after initial training.

What you'll do

• Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
• Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, and systems
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

What you'll bring

• 3 years of Sales Support experience; previous experience with distribution preferred but not required
• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

What we offer

• Competitive hourly pay
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan with company paid holidays
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

About Allied Wire & Cable (AWC)

Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.